Handle multiple priorities and deadlines effectively and efficiently
while ensuring meeting the desired SLAs
Write the complex SQL scripts for various business needs
Handle seamless data source integration using technologies like HL7
and troubleshoot issues
Be able to upskill and drive meaningful projects using AI
Analyze code, understand its purpose, and modify it to run successfully
Independently analyze, solve, and correct issues in real time,
providing end-to-end problem resolution
Refine and automate regular processes, track issues, and document
changes
Assist the team with complex query tuning and code refinement
Provide support for critical production systems. Willingness to work
on Shifts as per business needs
Share domain and technical expertise, providing technical mentorship and
cross-training to other peers and team members
Analyzes and investigates new and existing edits, data files, and
potential enhancement requests
Use pertinent data and facts to identify and solve a range of problems
within the area of expertise
Serve as 3rd/4th level support for production issues and escalations.
Review logs, alerts, and application configurations
Investigates non-standard requests and problems, with some assistance
from others, using tools for specific applications. These tools include
SQL, UNIX/LINUX commands, product configuration knowledge, and industry
specifications
Acts as a liaison between support and product/development
Troubleshoot HL7/FHIR/ANSI (835/837) interfaces; search for
transactions based on customer defined issues/requests. Document
requests for engineering to create or modify interfaces
High volume text editing and transformations when analyzing compendiums,
mappings, and payloads
Provides clear, concise explanation of issues and their resolution
Comply with the terms and conditions of the employment contract, company
policies and procedures, and any and all directives (such as, but not
limited to, transfer and/or re-assignment to different work locations,
change in teams and/or work shifts, policies in regards to flexibility
of work benefits and/or work environment, alternative work arrangements,
and other decisions that may arise due to the changing business
environment). The Company may adopt, vary or rescind these policies and
directives in its absolute discretion and without any limitation
(implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's or Master's degree in Computer Science, Information
Technology, or equivalent professional experience
5+ years of experience working with Production Support processes and
teams
Experience working with globally distributed teams to execute daily
tasks
Experience in Cloud applications, HL7 technology and Advanced SQL
Understanding of network protocols and connectivity specifications (VPN,
SFTP/ECG)