AVP : Service Engineer (95182)

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an AVP Service Engineer at Barclays. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will be responsible for managing release cycles, overseeing upgrades, and providing end to end support for Category A and Category C applications within the core banking domain. These applications are fundamental to our business and require consistent leadership and deep technical oversight to maintain compliance, operational resilience, and service availability. Backfilling this position is essential to ensure there is no disruption to critical banking services, regulatory commitments, or delivery timelines.

To be successful as an AVP Service Engineer you should have experience with:  

• Extensive L2/L3 ownership experience supporting mission critical enterprise applications across RHEL/Linux platforms, with a strong focus on availability, resilience, and operational governance.
• Enterprise server administration across Windows/Linux estates.
• Web server engineering—advanced configuration, performance tuning, and hardening for Apache.
• Service lifecycle management, incident resolution, and platform troubleshooting across distributed systems.
• Proven expertise in OS lifecycle governance (RHEL/Windows), including large scale patching, vulnerability remediation, configuration compliance, and risk aligned change execution.
• Strong command of ITIL frameworks, with hands on experience using enterprise service management tools such as ServiceNow and Jira, ensuring adherence to incident, problem, and change controls.
• Cloud experience, AWS, with exposure to cloud-native operations, cost/performance optimisation, security aligned deployments, and AWS certifications.
• Hands on proficiency in containerisation, including Docker and Kubernetes/EKS, with the ability to troubleshoot workloads, optimise cluster performance, and design/maintain Helm charts.
• Solid DevOps engineering foundation, including CI/CD design principles, version control strategies, environment promotion models, and automated deployment governance.
• Demonstrated Infrastructure as Code experience using Terraform, Ansible, AWS CDK, and CloudFormation, with a focus on building consistent, reusable, and policy compliant infrastructure patterns.
• Advanced GitLab and GitHub expertise, covering pipeline architecture, runner orchestration, artefact governance, approvals, and secure code flow management.
• Programming Skills: C# or Java or Python.

Some other highly valued skills may include:

• Core Banking / Financial Services experience.
• Knowledge of FISERV suite of applications (banking domain) (Amber).
• FICO Fraudulent management Suite.
• Observability tooling: Datadog, Splunk.
• Security tools: Snyk, Qualys.
• Collaboration tools: Confluence.
• Database: MS SQL/Oracle.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Bengaluru.