About the role

Job Title: QA Manager – Digital Banking (Net & Mobile Banking)

Experience:	12 to 15+ years
Role Type:	People Leadership, Quality Governance, IC, Strategy & Delivery Ownership

Role Summary

As the QA Manager – Digital Banking, you will own the end-to-end QE Strategy, People Management, Process Governance, and Delivery Assurance for Retail Net & Mobile Banking. This includes leading SDETs & QA Engineers, defining the quality roadmap, enabling digital banking reliability, ensuring zero‑defect releases, and driving automation maturity across agile squads.

Leadership & People Management

Lead, mentor, coach, and develop a high-performing team of SDETs and QA Engineers.
Drive performance management, competency upliftment, and structured career growth paths.
Own resource planning, capacity forecasting, squad alignment, and skill–project mapping.
Drive onboarding, capability building, and cross-training across Mobile, API, Platform, and Payments domains.
Foster an engineering-driven culture of quality-first mindset, ownership, and accountability.
Conduct regular skip-level discussions, talent health checks, and retention programs.
Enable team readiness in newer areas such as AI-in-QE, cloud-native testing, observability, and zero‑touch automation.

Strategic QE Governance

Define the Quality Engineering roadmap for Digital Banking aligned with business, architecture, and platform goals.
Establish strong QE governance frameworks covering process, delivery, risk, and quality KPIs.
Drive Shift‑Left initiatives across unit, component, contract, and integration testing.
Build & govern QE scorecards, dashboards, quality gates, DRE/Defect metrics, and release health indicators.
Drive continuous improvement programs focusing on:

Efficiency Gains
Faster Release Cycles
Test Optimization
Cost Reduction in QE

Standardize test processes across squads: Test Strategy, Regression Models, Automation Coverage, RCA, and Risk-Based Testing.

Technical Oversight

Provide domain leadership across UPI, Payments, Deposits, Onboarding, Lending, Cards, and Investment journeys.
Guide the design and implementation of Automation-First testing strategies across Web, Mobile, API, and Microservices.
Oversee the development of scalable automation frameworks for UI, API, and system-level testing.
Govern adoption of TDD/BDD, contract testing, and service virtualization.
Strengthen observability using GCP Transaction Logs, Interface Logs, Stackdriver, and monitoring tools.
Ensure shift-left performance testing, fault injection testing, chaos engineering readiness, and resilience validation.
Govern best practices for secured test data management, compliance, masking, and PII handling.
Provide guidance on test architecture, quality patterns, and testability improvements in collaboration with Engineering leads.

Cloud, AI & DevSecOps

Drive adoption of AI-led test automation, GitHub Copilot, model-driven testing, and generative test design.
Introduce AI-based defect prediction, risk scoring, and intelligent regression selection models.
Strengthen CI/CD pipelines with automated quality gates, continuous testing, and artifact validation.
Collaborate with DevOps & Security teams to enforce DevSecOps practices during build, deploy, and runtime.
Introduce cloud-native QA practices for GCP: test execution scaling, logs-based alerts, and chaos validation.

Banking Security, Compliance & Reliability

Ensure all QE processes comply with RBI, regulatory, audit, and security guidelines.
Govern testing for authentication, authorization, encryption, fraud controls, and compliance flows.
Drive production readiness reviews, release risk assessment, and go‑live approvals.
Ensure high reliability of digital journeys with proactive monitoring and issue identification.
Own post-production validation, error trend analysis, and defect leakage reduction.

Stakeholder & Delivery Management

Work closely with QE Head, Product Owners, Engineering Managers, Architects, and Release Managers.
Lead cross-functional Defect Triage Meetings, war rooms, release sign-offs, and escalation handling.
Provide executive-level reporting on quality status, roadmap progress, risks, and investments.
Collaborate with business stakeholders to ensure flawless delivery of high-scale banking journeys.
Own high-severity incident reviews, RCA governance, and preventive action rollouts.

Tools & Competency Requirements

Automation & Frameworks: Python, Selenium, Katalon, EggPlant, Appium, REST Assured, Playwright/Cypress (preferred knowledge).
Management & Governance Tools: JIRA, Confluence, Zephyr, RQM, ADO, Quality Dashboards, Agile Ceremonies.
Cloud & API: GCP logs (transaction & interface), Postman, API Gateway, microservices testing.
Methodologies: SAFe Agile, TDD/BDD, CI/CD, DevSecOps, Observability-driven QE, Chaos Engineering.

Tech & Digital-QA Manager