GL27 — Sales Enablement Content Operations Specialist

Primary Responsibilities

1. Own intake coordination and request steerage for PBM and pharmacy sales enablement support
Manage the intake process for sales enablement requests across PBM and pharmacy growth teams, ensuring requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution.

2. Maintain source-of-truth documentation on business priorities to guide intake decisions
Own and maintain documentation of PBM and pharmacy business leadership priorities, strategic growth areas, must-win opportunities, campaign priorities, and enablement focus areas to inform request steerage, prioritization, and resource allocation.

3. Manage the ticketing queue and coordinate delivery with content creators
Oversee the ticketing queue for incoming sales enablement requests, monitor status and turnaround expectations, identify risks or bottlenecks, and coordinate closely with content creators to support timely, high-quality delivery of approved materials.

4. Own and maintain digital slide and content libraries that enable sales self-service
Manage PBM and pharmacy sales enablement content libraries, including slide libraries, template libraries, self-service assets, and reusable content modules, ensuring materials are easy to find, current, organized, and aligned to approved messaging and brand standards.

5. Lead document lifecycle strategy and content maintenance processes
Manage the process for content review, refresh, retirement, replacement, and version control to ensure digital sales enablement materials remain accurate, timely, compliant, and useful. Establish and maintain operating rhythms that keep high-value content current and reduce use of outdated or duplicative materials.

6. Manage content taxonomy, customization rules, and usage guidance
Own taxonomy and classification of documents and clients, including source-of-truth guidance on customization requirements and mandatory, strategic, or optional content designations. Ensure users understand what content to use, when to use it, and where customization is required or restricted.

7. Build, maintain, and educate users on self-service and template libraries
Develop and maintain self-service tools, templates, guidance documents, and user education materials that help sales and growth teams efficiently access and apply approved content. Support adoption through training materials, communications, and ongoing reinforcement of library standards and processes.

8. Support content creation for priority sales enablement needs as capacity allows
Create or adapt sales enablement materials when needed, including custom slides, presentation updates, one-pagers, follow-up materials, training content, and account-specific collateral, while ensuring primary focus remains on intake, content operations, library management, and delivery coordination.

9. Improve speed, quality, and reusability across PBM and pharmacy enablement content operations
Identify opportunities to streamline request handling, reduce duplicative work, improve content reuse, increase self-service adoption, and strengthen quality control across PBM and pharmacy sales enablement materials.

Qualifications

Required Qualifications

• 8-10 years of experience in marketing, sales enablement, content operations, project coordination, communications, knowledge management, proposal support, or a related business function.
• Experience managing an intake process, ticketing queue, project workflow, content request process, or similar operational system with multiple stakeholders and deliverables.
• Demonstrated ability to organize, prioritize, and steer a high-volume queue of requests based on business need, urgency, audience, and available resources.
• Experience maintaining content libraries, document repositories, sales enablement materials, knowledge management systems, or similar digital asset environments.
• Strong proficiency with Microsoft Office, especially PowerPoint, Word, Excel, and Outlook, with the ability to create, edit, organize, and maintain polished sales-facing materials and templates.
• Strong organizational skills, including ability to manage version control, content taxonomy, document lifecycle processes, naming conventions, usage guidance, and source-of-truth documentation.
• Strong written communication skills, with the ability to create clear process documentation, user guidance, training materials, and stakeholder communications.
• Strong attention to detail, including accuracy of content, metadata, formatting, versioning, permissions, ownership, expiration dates, and required updates.
• Ability to work cross-functionally with sales, growth, marketing, PBM, pharmacy, product, clinical, compliance, and business leadership stakeholders.
• Sound judgment in determining when requests should be fulfilled through self-service content, routed to content creators, prioritized for custom development, or escalated for leadership input.
• Ability to operate in a fast-paced environment with shifting priorities while maintaining process discipline, stakeholder responsiveness, and content quality.

Preferred Qualifications

• Experience with sales enablement platforms, content management systems, digital asset management tools, ticketing systems, project management tools, or workflow platforms.
• Familiarity with finalist presentations, capabilities decks, renewal support, campaign handoffs, client meeting materials, or other sales pursuit collateral.
• Experience developing or maintaining self-service content models, template libraries, content governance processes, or field enablement resources.
• Ability to create or adapt sales-facing content, including presentations, one-pagers, executive-ready materials, training decks, or account-specific collateral.
• Experience working within brand, legal, compliance, regulatory, or formal content review processes.
• Experience supporting PBM, pharmacy, specialty pharmacy, infusion, behavioral health, health care, B2B, or complex enterprise sales environments.