Consultant : Resource Management

The candidate will need to perform:

·      Review & management of resources/staff schedules, availability and utilization

·      Capacity and Forecast review & analysis

·      Various analysis & reports on weekly / monthly basis

·      Connect with internal & external stakeholders

·      Handling various dashboard forecast, projects pipeline, adhoc reports/requests etc

·      Handling management reports

·      Perform monthly / weekly metrics analysis

The candidate will also be responsible for:

·      Supporting client service delivery by consistently meeting quality guidelines within the established turnaround times and ad-hoc requests

·      Variance analysis

·      Service line/network lead support for deck/ppt update

·      Conducting periodic trainings/mentoring for subordinates; preparing/reviewing/updating the knowledge base/training material/ Process documents

>> The Individual

·      5 years + of experience in Scheduling / Resource Management / WFM

·      Sound Resource/Workforce Management knowledge

·      Good understanding & knowledge of capacity planning & forecasting

·      Good analytical skills to analyze current capacity and derive hiring/loaning needs

·      Ability to analyze / investigate variances between forecast/plan and actuals

·      Ability to understand and identify key issues from both summary and detailed data

·      Ability to analyze and identify key issues/challenges in existing process & provide inputs for changes / improvement areas

·      High level of proficiency in MS Excel, & MS PowerPoint.

·      Knowledge of VBA Macro, MS Visio & MS Project would be an added advantage

·      Experience in Power BI is preferable but not mandatory

·     Strong stakeholder management skills / communication skills (written & verbal)

·     The candidate is expected to have knowledge of IT / WFM / Resource Management tools & applications ((IEX, Blue Pumpkin, ASPECT / EWFM, Retain etc.)

>> Qualification

·     Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE

·     A Post Graduate diploma/degree from an accredited college/university - MBA/MCom