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TD Newton
About the role
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Proposed designation - Senior
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Role type -
Individual contributor
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Reporting to
Assistant Manager
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Geo to be supported
UK
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Work timings
2 PM – 10.30 PM
Background:
KPMG provides Audit, Tax, and Advisory services, supported by KPMG Business Services (KBS). Within KBS, the Procurement function includes three pillars: Strategic Sourcing, Supplier Relationship Management Centre of Excellence (SRM CoE), and Travel Management. The Procurement team focuses on supporting the firm’s significant expenditure on goods and services with the following objectives:
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To be an invaluable partner to KBS functions (Facilities, People, Market
Development, IT) and wider business functions (Audit, Tax, Deal
Advisory, Consulting).
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To continually improve the quality of third-party goods and services,
minimizing risks while applying best-practice procurement.
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To drive adoption of a common SRM methodology, tools, templates, and
training for improved commercial management of contracts.
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To support profitable revenue growth through technology investments.
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To deliver year-on-year financial benefits to the firm.
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To provide a comprehensive travel program that adheres to the firm’s duty
of care obligations and delivers best-in-class results.
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To offer rewarding development and career opportunities within the
Procurement function.
Roles & responsibilities
The Procurement Associate - Coupa Support plays a critical role in maintaining and supporting the Coupa Platform, reporting directly to the Source to Pay Manager.
Procurement Operations:
The core responsibilities include:
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Providing day-to-day support and maintenance of the Coupa Platform.
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Gaining a comprehensive understanding of Coupa functionalities to serve as
the subject matter expert.
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Reviewing new Coupa releases to extend the platform’s capabilities and
investment.
Collaborating with the Coupa Help Desk and other teams to troubleshoot issues and provide Level Two support
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Acting as the SME for P2P, offering business user support.
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Handling user provisioning, queries, and managing the team mailbox.
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Supporting Procurement and business stakeholders on purchasing content
management (catalogues, web-forms, punch-outs).
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Assisting Coupa Admin with basic tasks and reporting, including quarterly
user reviews.
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Managing Coupa User Requests and SNOW ticket support.
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Providing general support to the Purchase to Pay manager for Coupa
operations.
Documentation:
Maintain all Coupa configuration and solution design documentation, accounting for changes and new functionalities from upgrades.
Develop new training materials, FAQs, and kit cards, and demonstrate new functionalities using screen captures or videos as needed.
This role is for you if you have the below
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Delivering Quality Service: Maintain a high standard of service quality,
manage time, organize work tasks, monitor progress, and meet deadlines
while managing multiple priorities
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Problem Solving: Support the analysis of complex issues, evaluate
options, and make recommendations with clear rationale
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Technical Knowledge: Develop and apply technical knowledge specific to
procurement, regularly updating skills to strategize and address client
issues effectively
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Over 3 years of work experience, preferably with e-procurement platforms
like Coupa, Oracle, SAP, or Ariba
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In-depth knowledge of Coupa P2P solutions is a plus
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Excellent interpersonal skills with the ability to build relationships and
influence decisions
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Ability to anticipate firm’s business model requirements and influence
without direct authority
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Experience in end-user training
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Strong communication and analytical skills
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A proactive nature and a positive, can-do attitude
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)
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Attention to detail
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Excellent Communication Skills
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Knowledge of Data Analytics tools
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Multitasking Skills
Other information
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Interview process:
Minimum 4 interview rounds + Test
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Mode of interview :
Telephonic/F2F/Virtual
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Job location :
Bangalore