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TD Newton
About the role
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Proposed designation:
Employee Relations Specialist
(Assistant Manager)
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Reporting to: Manager
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Geo to be supported:
UK
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Work timings:
2:00 PM – 10:30 PM
Role & responsibilities
Manage a broad and varied ER workload across the capability providing full support, coaching and advice to PL/PM/HRBP in a wide range of ER work, including day to day running of triage process. To guide ER Advisor (D1s) and to promote upskilling and development in role.
The successful candidate will be responsible for:
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Provide detailed and comprehensive ER support, advice and guidance on
cases and issues to onshore ER team and other leaders within the business
on the full range of ER issues in line with best practice and company
policy
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Supporting
where appropriate with consultations, restructures, redundancies and TUPE
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Ensure all advice that is given is presented and explained in a practical
and workable business solution that highlights and mitigates any potential
risks taking into account the commercial requirements of the business
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Lead on the management and resolution of sickness absence issues
including OH referrals
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Be a stakeholder in the grievance process and provide further details to
ERIT if needed and cascade updates to relevant parties.
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Draft investigation documents as required.
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In case of appeals, process the appeal via ERIT.
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Check and update the central system for reporting RPPs.
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Assist with the drafting of Settlement Agreements.
Key Accountabilities
Leadership & Management:
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An ability to build relationships and communicate with people at all
levels both written and verbal
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Experience in coaching and developing others and driving a culture of
service excellence, promoting upskilling and development within the team.
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Proactively share knowledge and experience across the team, promoting a
team player mindset.
Stakeholder Interaction & challenges:
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Will work with onshore ER, ERIT, ELAT, HRBPs, and be able to deal with
having difficult conversations that may be of sensitive matters
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Proactively build strong and enduring relationships with key stakeholders,
including clients in the business
Educational qualifications
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Postgraduate - Preferred in Human Resources
Work experience
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5+ years HR experience with a particular focus, emphasis and strength in
Employee Relations.
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Robust ER / IR knowledge & experience in an international
environment
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Excellent written and interpersonal communication skills with the ability
to utilize exceptional active listening skills to determine issues and
formulate and ask appropriate follow up questions.
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Demonstrated ability to handle difficult or volatile
situations/individuals effectively and to mediate in situations where
required.
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Ability to conduct investigations in a neutral and timely manner.
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Demonstrated ability to use sound judgment and maintain confidentiality.
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Effective at managing multiple priorities under tight deadlines, ability
to prioritize conflicting demands, organize time, collaborate with and
lead resources to deliver consistent results and bring initiatives to
successful completion.
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Excellent ability to analyze difficult and complex situations with a
proven track record of recommending optimal solutions.
Skills
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Excellent verbal and written communication.
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Strong MS Excel.
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Stakeholder management across levels and teams.
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Ability to work in a complex business environment.
Other information
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Interview process:
2-3 interview rounds
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Mode of interview:
Telephonic/F2F/Virtual
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Job location:
Gurugram