Delivery Manager – Payments & Cards

Essential Responsibilities:

• Act as Programme Manager , leading complex programmes , preferably customer journey enhancements on mobile banking .
• Hands-on leadership : Dive into details when required to unblock and drive projects as per plan.
• Senior Stakeholder Engagement : Lead conversations with Managing Directors (MD level) and influence decisions.
• Risk Management : Anticipate risks/blockers and escalate promptly when needed.
• Agile Expertise : Strong experience in Scrum , preferably SAFe .
• Domain Exposure : Delivered projects in Cards, Payments, Digital onboarding (Retail products), Security/Authentication .
• Accountability : Own delivery of multiple capabilities within the Strategic Value Stream (SVS) .
• Communication : Simplify complex issues and pitch at the right level for senior stakeholders.
• Adaptability : Rapidly scale without long familiarization periods.
• Resilience : Bounce back quickly from challenging stakeholder situations.
• Reporting & Governance :
  • Update JIRA tickets , prepare status reports (PPT, Excel).
  • Pull together views from JIRA/Confluence for reporting.
• Collaboration : Bring diverse teams together to execute baselined plans.

Key Differentiator:
Delivery PM is strategic and hands-on , managing large-scale programmes , business transformation , senior stakeholder engagement, and multiple Value Stream capabilities.

Common Key Responsibilities:

• Business Transformation acumen – Candidates should have strong communication and hands on experience in managing business transformation initiatives (must have) .
• Lead and manage complex programmes , specifically focused on customer journey enhancements in mobile banking .
• Take a hands-on approach to project management , diving into details as necessary to unblock and drive projects according to established plans .
• Engage and lead conversations with senior stakeholders , including Managing Directors , to ensure alignment and support for project objectives .
• Anticipate potential risks and blockers , proactively addressing issues and escalating them as needed to ensure project success .
• Apply agile methodologies , particularly Scrum and preferably SAFe , to deliver projects effectively.
• Oversee the delivery of projects in one or more of the following areas: Cards, Payments, Accounts (Servicing), Security/Authentication .
• Maintain a strong sense of accountability for the delivery of multiple capabilities within the Strategic Value Stream (SVS) .
• Simplify complex issues and communicate effectively at the appropriate level for senior stakeholders .
• Demonstrate excellent time management skills , with a willingness to stretch and adapt to changing priorities .
• Rapidly scale operations without the need for extensive familiarization periods .
• Exhibit resilience and the ability to recover quickly from challenging situations , maintaining strong relationships with senior stakeholders .
• Lead the product development lifecycle for Payments and Transaction Banking features on the customer mobile app .

Core Payment Domain Knowledge

• Payment Lifecycle Understanding
  • End-to-end flow: Initiation → Authorization → Clearing → Settlement .
  • Familiarity with domestic and cross-border payment systems (NEFT, RTGS, SWIFT, SEPA, ACH).
• Payment Types & Channels
  • Cards (Credit/Debit), UPI , Wallets , Bank Transfers , Instant Payments .
  • Exposure to mobile app payment journeys and digital onboarding .
• Regulatory & Compliance
  • Knowledge of PCI-DSS , PSD2 , AML/KYC , and data privacy regulations .
  • Un derstanding of transaction monitoring and fraud prevention measures
• Mobile-First Payment Journeys
  • Expertise in designing and delivering payment flows on mobile apps (e.g., UPI, card payments, wallets).
  • Understanding of UI/UX considerations for frictionless payment experiences.
  • Ability to manage digital onboarding, e-KYC, and secure authentication (biometrics , OTP).
  • Knowledge of tokenization , encryption , and secure payment protocols .
  • Compliance with PCI-DSS , PSD2 , and Strong Customer Authentication (SCA) .
  • Awareness of fraud detection tools and transaction monitoring systems .

Qualifications and Skills:

• Bachelor’s degree in business, Masters in Business, Project Management, or a related field.
• Proven experience in project management or delivery management roles.
• Strong understanding of project management methodologies and tools (e.g., JIRA, Confluence, SQL, Project Manager, Tableau, Power BI etc).
• Excellent communication and interpersonal skills, with the ability to engage with senior stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.

Preferred Qualifications:

• Project Management Professional (PMP) certification or equivalent.
• Experience in managing capabilities within a Service Value Stream (SVS).
• Familiarity with Agile methodologies and practices.