About the role

Job Description

Designation / Title:	Associate – Investor Services
Business Unit:	Waystone Technology Solutions Private Limited
Department:	Investor Services
Reporting To:	Team Leader
Customers:
Manages People:	No
Job Level:	Associate

All WAYSTONE employees are expected to demonstrate our core competencies as outlined below. The role Associate – Investor Services has unique requirements and duties; however, these responsibilities are to be executed within the organization’s framework of core values. WAYSTONE expects all employees to be high performing, self-motivated, learners and leaders.

Summary

This role is for Hedge Fund & Private Equity Industry which includes functions like Subscription, Redemption, AML, Payment, Reporting, Capital Call, Distribution Call etc. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 2 PM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This role offers the opportunity for the successful candidate to join a dynamic team and to develop their knowledge and skills base to enjoy a career in Investor Services in the Funds industry.

Receive and process investor transaction documents in accordance with fund documentation requirements such as subscriptions, redemptions, switches, and transfers.
Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis.
Ensure accurate and timely system output and delivery of client / investor reporting.
Complete and maintain AML requirements for all investor transactions.
Provide money movement notification to the client(s) and prepare wire instructions for money movement for fund investor activity.
Work on Capital Calls & Distribution Calls of Private Equity Investors.
Serve as client operational contact for investor servicing and maintain good relationship with clients.
Query, problem and error resolution on a timely basis.
Develop knowledge of performance calculations (equalization and series of shares).
Maintain a good working relationship with external clients as well as with internal relationship managers and other business units.
Strictly adhere to established departmental procedures and controls.
Work on Projects / Ad-hoc tasks as required.
Demonstrate team player qualities within Investor Services.
Contact investors for whom there are outstanding AML / Tax requirements.

Human skills and abilities

Strong analytical and investigative skills.
Attention to detail and accuracy.
Excellent communication and interpersonal skills.
Proficiency in MS Office and familiarity with Hedge & Private Equity software tools.
Willingness to work in Rotational Shifts & any department within Investor Services & AML team.
Demonstrate team player qualities within Investor Services.

Governance & Risk

To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Provide periodic reports to Manager on team performance.

Education:

A Bachelors or Master’s Degree in Business Or Finance Or Banking related discipline from a reputed College/University.

Experience:

1-3 years of experience in Investor Services or similar role.

Work timings:

Shift starting at 2 PM.

Confirmation

I certify that this job description is a true representation of my role and duties. I confirm my understanding that it is my responsibility to update this job description whenever my duties change and ensure that the updated version is uploaded to the Waystone HRIS system upon approval by my manager and the People team.

Dated this _____________________

________________________________ Employee

_______________________________ Manager