Head of Fund Services

Location: Bangalore

Span: Total HC around 800 with IT + Operations

Must be strong in strong Operations background

1. Lead end-to-end IT and Operations delivery for SGSS within GSC, covering production, application support, and core operational processes.
2. Own service delivery across Fund Administration, Fund Valuation, processing, and custody services , ensuring accuracy, timeliness, and scalability of global operations.
3. Drive industrialisation of IT and these operations (Fund Administration, Valuation, processing, custody) through automation, standardisation, and DevOps practices to enhance efficiency, control, and resilience.
4. Act as the single point of accountability for IT Run (L1/L2/L3), incident/problem/change management, and operational KPIs.
5. Partner with global SGSS leadership, GBTO, and business stakeholders to align delivery with strategic priorities and client expectations.
6. Lead large-scale transformation initiatives (platform modernization, digitization, data/AI enablement) across IT and operations.
7. Ensure strong risk, control, and compliance framework aligned with regulatory requirements (operational resilience, audit, data governance).
8. Manage a large, multi-location team (India and other GSC locations), driving talent strategy, capability build-up, and leadership pipeline.
9. Optimize location strategy and sourcing model (offshore/nearshore leverage) while maintaining service quality and operational robustness.
10. Deliver continuous improvement in cost efficiency, productivity, and service quality, contributing to SGSS and GBIS strategic objectives.