Research Operations Analyst ( CRM )

Job Description

 

 

Purpose of the role

To facilitate high quality and consistent production of Barclays Research products, as well as the delivery of those products to Barclays Clients via the firms Research platforms and channels. 

 

Accountabilities

• Management and execution of the processes to facilitate the production and delivery of Research products to Clients .
• Identification of changes to systems and processes to continually improve the delivery to our internal stakeholders and Clients .
• To collaborate with Research Analysts, Management and other relevant stakeholders to help deliver seamless execution of processes, the resolution of issues, and to drive improvements to our processes and technology.
• Adherence to the highest standards of risk management and controls; identify potential risks and help to develop strategies to mitigate those risks.

 

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

 

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

 

 

As a Research Analyst, member of the Research Operations team, the candidate will provide operational support for maintaining contact data in CRM system.

 

Key Accountabilities

• Act as a single point of contact for maintaining contact related data in CRM.
• Ensure contacts are maintained under the correct client billing centres (perform email matches, remove, remap or update contacts which do not belong to that client, etc.).
• Ensure that only a single contact record exists in CRM for each client contact. Merge / delete duplicate records.
• Proactively identify and remove/off-board orphan and/or inactive client contacts from CRM.
• Handlle different type of queries in mailbox related to contact management from various teams and responding to them in timely manner.
• Work with IT to specify requirements for enhancement of CRM system and thoroughly test them- validating both the functionality and data quality.
• Create MI reports which outline the clean-up work completed and future project pipeline.
• Appropriately escalate concerns to Research Operations management in a timely manner.
• Ensure that all operational processes are clearly and accurately documented, as processes are added, enhanced and revised.
• Gather and analyze data from multiple sources and present information meaningfully so that it helps management in decision making and building a robust control environment

 

Person Specification

 

• Focus - Strong attention to detail and accuracy when reviewing data.
• Analysis – Ability to think through problems and issues and put forward practical solutions.
• Time management - Effective time management skills to ensure tasks are completed within agreed timelines.
• Independent - Ability to work independently on tasks without direct supervision
• Technology – Ability to learn in-house publishing applications and systems.
• Teamwork - Work within a team environment both locally and across different time zones.
• Flexibility – Adapt successfully to changing situations and environments.
• Initiative/self-motivation – Act on own initiative, identify opportunities and be proactive in putting forward ideas and solutions.
• Risk awareness – Understand the regulatory environment in which we operate and ensure risks are appropriately managed and escalated.
• Communication – Excellent communication skills and ability to communicate effectively and operate with teams across the organization, in multiple locations and time zones.
•  

Essential Skills/Basic Qualifications:

• Good knowledge of excel functions and ability to analyse set of data.        
• Graduate/Post Graduate from reputed institute with prior experience of minimum 2-3 years in an operational role in an Investment Bank is strongly preferred.

 

You may be assessed on the key critical skills relevant for success in role, such as Risk Awareness, good communication, ability to take initiative, and flexibility.

This role is based on Mumbai.