Global Head of Optimization- HRIS

Job Description

Global Head of Optimisation

Location: Mumbai

Reports to: Chief People Officer

Department: P&T

Job Type: Full-Time, Permanent

Role Overview:

We are seeking an experienced, strategic, and results-oriented Global Head of Optimisation to lead the transformation of our high-volume task processing across the organisation. This role is crucial to driving operational excellence and ensuring that our processes are standardised, efficient, and scalable globally. The successful candidate will oversee the identification, design, and implementation of process improvements that increase productivity, reduce operational costs, and enhance overall service quality.

You will work closely with global operations teams, senior leadership, and external partners to develop and deploy innovative optimisation strategies, harnessing both technology and process improvements. Your leadership will guide the company through a journey of transformation, where consistency, efficiency, and standardisation become core pillars of our operational framework.

Key Responsibilities:

• Strategic Leadership:
  • Lead the global strategy for optimising high-volume, repetitive tasks across various functions and geographies.
  • Develop and execute a roadmap to standardise processes, ensuring consistent quality and performance across the business.
  • Identify and implement industry best practices to improve operational efficiency and enhance business value.
• Transformation and Process Improvement:
  • Drive transformational initiatives that re-engineer workflows and streamline operations for scalability.
  • Collaborate with cross-functional teams (IT, finance, operations, customer service) to identify pain points, bottlenecks, and areas for improvement in task processing.
  • Implement Lean, Six Sigma, or other process improvement methodologies to ensure measurable improvements in process performance.
• Technology and Automation:
  • Leverage advanced technologies (AI, RPA, machine learning, etc.) to automate high-volume tasks and reduce manual interventions.
  • Work with the technology team to design and implement digital solutions that improve process efficiency and accuracy.
  • Evaluate and select the right tools and platforms to facilitate automation and task standardisation.
• Global Collaboration and Communication:
  • Act as a key leader in the global operations team, ensuring alignment between local, regional, and global business needs.
  • Foster strong relationships with senior leaders across departments to drive cross-functional collaboration on optimisation initiatives.
  • Develop and deliver regular progress updates to the executive team, stakeholders, and business units.
• Data-Driven Decision Making:
  • Use data analytics to track the performance of optimised processes and identify opportunities for continuous improvement.
  • Develop KPIs and benchmarks to assess the success of optimisation projects and report on ROI.
  • Implement robust monitoring systems to evaluate the impact of process changes.
• Change Management:
  • Lead the change management efforts to ensure smooth implementation of new processes, tools, and technologies across the global organisation.
  • Build a culture of continuous improvement by promoting innovation, collaboration, and feedback from teams at all levels.

Qualifications:

• Education:
  • Bachelor’s degree in Business, Engineering, Operations Management, or a related field (MBA or advanced degree preferred).
• Experience:
  • Minimum of 10 years of experience in operations, process optimisation, or transformation leadership, with at least 5 years in a senior or global leadership role.
  • Proven track record of driving large-scale process transformation in a high-volume, global environment.
  • Expertise in operational excellence methodologies (Lean, Six Sigma, etc.) and the use of automation technologies (e.g., RPA, AI).
  • Strong experience working across diverse global teams, managing complex projects, and driving cross-functional collaboration.

Skills & Competencies:

• Exceptional leadership skills, with the ability to inspire and lead teams in a complex, fast-paced environment.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels of the organisation.
• Expertise in project management and the ability to deliver large-scale transformation projects on time and within budget.
• High proficiency in process optimisation tools, ERP systems, and automation platforms.

Key Attributes:

• Strategic Thinker: Able to envision long-term goals and translate them into actionable strategies.
• Results-Oriented: Focused on delivering measurable outcomes and driving continuous improvement.
• Adaptable: Comfortable with ambiguity and changing priorities in a global, dynamic business environment.
• Innovative: Constantly exploring new technologies, methods, and best practices to drive operational excellence.

Location

Mumbai