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TD Newton
About the role
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Proposed designation:
Senior Associate 2
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Role type:
Individual contributor
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Reporting to :
Manager / Associate Director
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Geo to be supported:
US
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Work timings: 24/7
Rotational shift, will change every 1 month
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05:00 AM - 02:00 PM IST
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01:30 PM – 10:00 PM IST
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07:00 PM – 04:00 AM IST
Roles & responsibilities
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This role is responsible for planning, executing, and validating
deployments across all environments, including cloud-based (primarily
Azure) and on‑premise setups. The focus is to ensure that every release is
delivered smoothly, with minimal downtime and high reliability.
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The role covers end‑to‑end deployment activities such as preparing
deployment packages, executing release steps, performing post‑deployment
validations, and maintaining consistency across environments. It involves
close collaboration with Product, Engineering, QA, Security, and Cloud
Operations teams to ensure that deployments are timely, secure, and fully
aligned with release requirements.
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The team is also responsible for maintaining deployment documentation,
adhering to change management processes, resolving deployment issues in
real time, and leveraging automation and CI/CD pipelines to improve
deployment speed, accuracy, and repeatability.
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Execute day‑to‑day deployment operations with a strong focus on
environment stability, performance, and overall customer experience across
staging and production environments.
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Collaborate with Product, Engineering, QA, Security, and Cloud Operations
to plan releases, identify risks, and quickly resolve deployment-related
issues, incidents, and defects.
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Drive operational excellence by implementing automation, improving
observability, and creating repeatable runbooks; continuously enhance
SLAs, SLOs, and reduce mean-time-to-recovery (MTTR).
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Plan and perform deployments for applications and infrastructure
components across UAT and Production environments; enforce change
management controls, release calendars, and approval workflows.
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Operate and optimize CI/CD pipelines to ensure consistent, auditable, and
low‑risk deployments; implement advanced deployment patterns such as
canary or blue‑green strategies when needed.
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Troubleshoot deployment failures, coordinate rollback actions, and conduct
post‑implementation reviews to document lessons learned and prevent
recurrence.
Work closely with Developers, Testers, and Product Managers to design,
operate, scale, and continuously improve large-scale cloud‑based SaaS
services.
Mandatory technical & functional skills
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Cloud & automation: Microsoft Azure (compute, storage, networking),
scripting (PowerShell/Python), CI/CD (Azure DevOps/Git).
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Security & compliance: access controls, patch and configuration
management; familiarity with SOC 2 and audit requirements.
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Collaboration & communication: clear stakeholder updates,
cross‑functional coordination, and crisp documentation/runbooks.
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Release engineering: deployment strategies (blue/green, canary),
rollback planning, artifact/version management.
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Environment management: UAT/Prod parity, approvals, and change windows.
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Exposure to audit platforms like KPMG Clara Workflow, Clara for Clients,
and Quality & Compliance Evaluation.
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Basic scripting skills (e.g., PowerShell, Python) for automation of
operational tasks.
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Understanding of DevOps practices and CI/CD pipelines.
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Experience with ITSM platforms like ServiceNow.
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Ability to analyze operational KPIs and generate performance reports.
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Experience managing offshore or distributed teams with process adherence.
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Strong communication and stakeholder management skills
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Attention to detail and quality consciousness
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Demonstrates ability to think critically and demonstrate confidence to
solve problems and suggest solutions
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Ability to make data-driven decisions.
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Be a quick learner and demonstrate adaptability to change
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Should be willing to and capable of delivering under tight timelines,
basis the business needs including working on weekends