Specialist Software Engineer -Devops

Job Description :

• Ensuring high service quality and strong collaboration with onshore and offshore teams.
• Supporting production monitoring and stability, incident management and resolution, application support, and deployment activities.

Application Production Support

• Extended business-hours production monitoring.
• Proactive detection of incidents and anomalies.
• First-level and second-level support (L1/L2), with escalation to L3/onshore teams.
• Incident analysis, resolution, and root cause investigation.
• Coordination with infrastructure teams.
• Ticket management (ServiceNow, JIRA).

Deployment & Release Support

• Assist development teams during application releases, hotfixes, and emergency deployments.
• Regression and post-deployment validation.
• Monitor deployment pipelines.
• Verify technical and functional consistency post-release.
• Participate in release governance and change management processes.

Operational & Continuous Improvement

• Maintain documentation and knowledge base.
• Create and update runbooks.
• Automate monitoring and repetitive tasks.
• Support KPI reporting (incidents, SLA, availability, MTTR).
• Contribute to operational excellence and industrialization initiatives.

Your Role

We are looking for ApplicationSupport Analysts to join our offshore support team in Bangalore. You will work closely with our Luxembourg-based team to deliver high-quality support for our users and systems.

Key Responsibilities

• Provide Level 1 and Level 2 technical and functional support.
• Diagnose and resolve incidents within agreed SLA timelines.
• Escalate complex issues to the appropriate teams.
• Maintain accurate documentation of procedures and incidents.
• Collaborate with the Luxembourg team to ensure service continuity.

Required Skills & Profiles

Functional Application Support

• 3–10 years of experience in application support within Banking or Financial Services.
• Knowledge of Private Banking / Wealth Management processes is highly appreciated.
• Ability to analyze functional incidents and data inconsistencies.
• Interaction with business users and onshore functional teams.
• Ability to work flexible hours to support international operations.

Tools & Knowledge

• Ticketing tools (ServiceNow, JIRA, Remedy).
• Basic SQL for data analysis.
• Understanding of front-to-back flows (FO/MO/BO).
• Knowledge of regulatory constraints (auditability, data integrity, controls).

Technical Application Support

• Strong experience in production support for critical applications.
• Incident troubleshooting across application, middleware, and infrastructure layers.
• Log analysis and root cause identification.
• Performance monitoring and alerting.

Technical Stack

• OS: Linux/Unix, Windows.
• Databases: Oracle, SQL Server, PostgreSQL.
• Middleware: Tomcat.
• Messaging: MQ, Kafka (nice to have).
• Batch & scheduling tools: UC4.
• Monitoring tools (Zabbix).

DevOps & Deployment (Nice to Have)

• CI/CD pipelines (Jenkins, DevOps).
• Version control (Git).
• Deployment automation.
• Basic scripting (Shell, Python, PowerShell).
• Understanding of ITIL / Change Management processes.

Soft Skills

• Excellent written and spoken English (French is a plus).
• Strong communication skills and ability to work with distributed teams.
• Ability to work in a regulated and controlled environment.
• Proactive mindset and ownership of incidents.
• Willingness to work in overlapping time zones with Europe.
• High attention to detail and documentation quality.