Equity Confirmation- Expert

 Responsibilities: ACE can help you write this job description (go/ACE)
Purpose of the Role
The role incumbent working in the Equity Confirmation area, with the focus being error free processing of Confirmation - Working in a client centric environment, the emphasis is on total quality end to end processing.
Responsibilities in the Role
Key Responsibilities'
* Demonstrate strong product knowledge across OTC Equity
* Act as a central point of contact between Front Office/Sales, Legal, and clients for all confirmation-related matters.
* Ensure timely completion of trade confirmations and matching processes.
* Manage, escalate, and resolve queries efficiently within defined timelines.
* Handle sensitive client interactions and escalate appropriately to meet target deadlines.
* Review and process amendment requests with a solid understanding of legal documentation and terminology.
* Drive process improvement initiatives in collaboration with supervisors.
* Support system implementations (UAT, testing, migrations) and contribute to process reviews.
* Deliver training sessions for new joiners and upskill existing team members.
* Undertake additional responsibilities as assigned by management.
Additional Responsibilities
* Ensure daily SLA adherence and quality standards, with checklists submitted to the supervisor.
* Maintain and update process documentation and workflows aligned to business requirements.
* Conduct root cause analysis (RCA) on errors and implement preventive controls in collaboration with management.
* Lead and promote team engagement and team-building initiatives.
* Actively participate in Audits and Business Continuity Planning (BCP) exercises to strengthen team readiness.
* Support supervisors in driving Risk, Compliance, and BCP awareness sessions across the team.