Principal Data Engineer-MongoDB Atlas

Job Title

Role Overview

We are seeking a highly experienced Senior MongoDB Atlas Platform Support Engineer to provide enterprise‑grade operational and technical support for MongoDB Atlas in cloud‑native environments. This role is responsible for end‑to‑end L1–L3 production support, day‑2 operational excellence, performance and availability optimization, and close collaboration with application teams, platform engineering, and cloud service providers.

The ideal candidate is a MongoDB Atlas subject‑matter expert with strong cloud, automation, and database fundamentals, capable of supporting mission‑critical systems in a 24×7 enterprise production environment.

Key Responsibilities

• Provide L1 / L2 / L3 production support for MongoDB Atlas clusters, including incident response, root cause analysis, and resolution
• Own day‑2 operations, including cluster health monitoring, capacity planning, scaling, backups, restores, upgrades, and maintenance coordination
• Troubleshoot and resolve complex performance, stability, and availability issues related to queries, indexing strategies, replication, sharding, and client connectivity
• Configure, manage, and support Atlas networking and security, including Private Endpoints, IP access controls, encryption, IAM, and compliance requirements
• Partner with application teams to support onboarding, migrations, production readiness, and ongoing optimization
• Collaborate with MongoDB vendor support and internal engineering teams on escalations, defect resolution, and security remediation
• Design, implement, and maintain Infrastructure as Code (IaC) using Terraform and supporting automation scripts
• Support multi‑cloud MongoDB Atlas environments across Azure, AWS, and GCP
• Participate in on‑call rotations and provide 24×7 production support coverage as required

Required Qualifications

• Bachelor’s degree in computer science or a related field
• 8+ years of hands‑on experience supporting MongoDB Atlas in production environments
• 4+ years of experience supporting relational databases (SQL Server or equivalent preferred)
• Strong expertise in MongoDB Atlas operations, administration, and troubleshooting
• Experience supporting enterprise‑scale / multi‑cloud MongoDB deployments
• Deep understanding of MongoDB architecture, including replica sets, sharding, indexing, and performance tuning
• Experience supporting cloud‑hosted databases on Azure, AWS, and GCP
• Proven experience using Terraform for infrastructure provisioning and automation
• Strong SQL fundamentals: SQL Server experience is a plus
• Solid understanding of security, encryption, backups, disaster recovery, and compliance in cloud environments
• Ability to diagnose and resolve high‑severity production issues under pressure, with clear and effective stakeholder communication
• Proficiency in at least one programming or scripting language such as Python, Golang, Java, Shell, or PowerShell
• Experience building automation for operational workflows, monitoring, and diagnostics
• Hands‑on experience provisioning and managing MongoDB Atlas resources using APIs
• Familiarity with GitHub, including GitHub Actions and Kubernetes -based application platforms
• Excellent debugging, troubleshooting, communication, and presentation skills
• Demonstrated self‑motivation, ownership mindset, and positive attitude
• MongoDB Atlas certification is plus