SSE - Production Support

Specialist Software Engineer - Production Support   -   ( 260000FL )  

As an Individual Contributor-

The role requires decent technical knowledge (UNIX, Database), business /functional skills. The role involves direct interaction with operations/middle office. Besides of the day to day support, the employee is in charge of projects. Helped by the support manager, resource works on projects which involves coordination and planning but also a direct relationship with the business line representatives/sponsors. The employee is be part of the  Application Support team of SGSC/GBS/FRM. The PRD team is dedicated to the support of the applications developed for FIC Pricing Calculator. It aims at professionalizing support functions by allocating specific resources to that mission. As a member of the PRD/SUP team, the employee is responsible for the following functions:

Provide Application Support for a wide range of applications working within a global organization

• 1st and 2nd level Technical & functional support.
• To work closely with the business, gathering their needs.
• Daily Production monitoring
• Process follow-up
• Regular Interactions with Developers and infrastructure teams..
• Responsible for handling Incident reporting, problem analysis, Request management
• Handle Release/Change  management.

As an Individual Contributor-

• Qualification- BE / B.Tech / MCA in Computer Science, Electronics or Electrical Engineering with an excellent academic track record
• 2-6 years of experience in Application support
• Good Knowledge of ITIL process .
• Good Analytical and Problem-solving skills
• Good technical knowledge on Unix and Oracle Database

Good to have:

• Experience in Investment Banking sector
• Knowledge on Agile development methodologies, and exposure to CI/CD tools like Jenkins
• Good Communication skills
• Database skills (MySQL & SQL server)
• Exposure to Python, Shell scripting will be a plus

 

Business Insight  

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

 

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.