Head - Parlor Channel

Head - Parlor Channel

Job Summary:

The Head of Parlor Channel will be instrumental in leading and optimizing franchise operations throughout our parlour network in Mumbai. This role focuses on enhancing operational excellence, driving sales growth, and elevating customer experiences to ensure sustained profitability and business expansion across regions.

Key Responsibilities:

• Manage and support franchise/parlour operations across regions to ensure smooth business functioning and achievement of sales targets.
• Drive operational excellence through implementation and monitoring of Standard Operating Procedures (SOPs), service standards, and process adherence.
• Build and maintain strong relationships with franchise partners to ensure business alignment and performance improvement.
• Lead the expansion of new parlours/franchise outlets through effective coordination with internal and external stakeholders.
• Collaborate closely with the Training department to ensure consistent customer excellence across all locations.
• Monitor sales performance, operational KPIs, and customer satisfaction metrics to identify areas for improvement.
• Develop and implement strategic initiatives to drive overall franchise performance and enhance profitability.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in franchise operations management, preferably within the retail or beauty industry.
• Strong understanding of sales and operational metrics with a track record of driving performance improvement.
• Exceptional communication and interpersonal skills to cultivate relationships with franchise partners and internal teams.
• Ability to analyze market trends and make data-driven decisions to support business growth.
• Strong leadership and team management skills to inspire and motivate cross-functional teams.
• Proficiency in Microsoft Office Suite and experience with franchise management software.

Preferred Qualifications:

• Master’s degree in Business Administration or a related field is a plus.
• Experience in developing training programs focused on customer service excellence.
• Familiarity with digital marketing strategies to enhance brand presence and customer engagement.
• Prior experience in expanding franchise networks or managing multiple locations is highly desirable.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Opportunities for professional development and career advancement.
• Flexible working hours and a supportive work environment.
• Employee discounts on products and services across the parlour network.
• Networking opportunities with industry leaders and innovative projects.
• Paid time off and holiday leave to support work-life balance.