CIP - IT Support role

IT Supporter - India

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We are looking for a professional IT Supporter with a high drive, can-do attitude, and strong IT and business understanding to join our IT Service Desk based in India.

We are a service provider working exclusively for Copenhagen Infrastructure Partners and related companies investing in renewable energy. We operate in a fast-paced and business-critical environment, where proactive, high-quality support and clear communication is expected from the IT Service Desk.

You will be part of a global team supporting 2000+ professionals across 30+ offices worldwide. You will work closely with colleagues in Copenhagen, Chicago, Singapore, and London, and report directly to the Global Head of IT Service Desk in Copenhagen. The role is office‑based and requires independent ownership of tasks, following shared global ways of working, and active contribution to documentation and knowledge sharing.

Your role:

You will be the go-to person for on-site IT support while also being part of an experienced global IT Support team. You are a visible, proactive, and approachable presence in the office 5 days a week, and work daily with modern Microsoft technologies.

Key work areas include (but not limited to):

• IT Support & Service Desk
  • Provide L1 and L2 IT support
  • Diagnose and resolve issues or escalate when required
  • Track, prioritise, and document incidents and requests in Jira/Confluence
  • Communicate progress clearly and follow up until resolution
  • Support Microsoft 365 and business applications
  • Handle MFA issues, account lockouts, and access‑related incidents
  • Take ownership of assigned tickets and tasks
  • Review and update documentation regularly
  • Capture learnings from incidents and problems in the knowledge base
  • Handle calls to our Global IT Support hotline
• Onboarding, devices & asset management
  • Deliver and configure laptops, phones, and accessories
  • Set up user accounts and manage access rights
  • Manage onboarding and offboarding (joiners, movers, leavers)
  • Handle device return, deactivation, repairs, and replacements
  • Maintain accurate asset tracking and device lifecycle data
• Dispatch, coordination & operations
  • Manage tickets in our global IT Support queue to ensure timely handling
  • Ensure tickets are correctly categorized, include the right information, are assigned to the right team, and handled within SLAs
  • Coordinate and follow up on tickets and tasks with internal teams and external vendors
  • Proactively identify recurring issues, follow up on root causes, and perform checks to prevent repeat problems
• Meeting rooms, printers & network
  • Troubleshoot meeting room and video conferencing equipment
  • Handle printer issues, including drivers, FollowMe, and setup
  • Perform L1 network troubleshooting
  • Coordinate with vendors when required
  • Assist with office moves and new office setups in the region; some flexibility and travel are expected

About you

• 5+ years of experience in L1 and L2 IT support, beneficial with network/L3 experience
• Strong hands‑on experience with Microsoft 365, Azure, Intune, Windows
• Experience supporting meeting rooms, AV equipment, printers, and basic networking
• ITIL certified or experience with Incident, Problem, Asset Management
• Beneficial with experience in new office IT setups, including office moves
• Hands-on experience working in Jira, including ticket quality, categorization, dispatch, SLAs
• Enjoys being in the office five days a week as a hands‑on IT support presence
• Fluent in English, both written and spoken, with clear and professional communication
• High attention to detail, structured and organised, able to prioritise in busy periods
• Strong technically and genuinely enjoys working with people, flexible
• Calm under pressure and comfortable taking ownership independently

About CIP FS & CIP:

CIP Fund Solutions is a service provider working exclusively for Copenhagen Infrastructure Partners (CIP) and works together in Copenhagen. CIP is a fund management company founded in 2012, which currently has eight funds and more than EUR 16 billion under management. CIP’s current investments include a wide range of energy infrastructure assets including offshore wind, onshore wind, solar PV, biomass and energy from waste, transmission, distribution, and other energy assets like reserve capacity and storage. Find more on CIP Fund Solutions