Cvent- Customer Success Advisors

CSA Job Description

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Overview:

We’re looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent’s Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry. The ideal candidate should be customer centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment.

Customer Success Advisors serve as our customers’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising Cvent and event industry knowledge to ensure our customers are able to realize the full benefits of the software. Customer Success Advisors spend their day on scheduled calls to understand, align and reach customers’ business goals by delivering maximum value.

In this role you will:

• Understand and align with customer’s goals to help them achieve their desired outcomes
• Drive platform adoption and offer industry best practices to help customers effectively meet said business goals
• Host personalized web-based presentations with customers to align with their needs, discuss adoption, and identify areas of opportunity
• Understand customer’s risks and showcase recommendations, solutions and action plans to mitigate
• Collaborate with the sales team to introduce new features and opportunities to customers
• Gather customer requirements for future releases of the product

Here’s what you need:

• 2-3 years minimum of SaaS Customer Success experience
• Bachelor's degree with strong academic credentials
• Strong verbal and written communication and excellent presentation skills
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools
• Customer Centric and a consultative approach to managing customer relationships
• Must be articulate, organized, a quick learner, detail-oriented, agile and can multi-task in a dynamic, fast-changing entrepreneurial environment