Customer Service

We are looking for a dynamic and customer-focused International Customer Support Executive to handle global customer interactions across voice, email, and chat channels. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to deliver high-quality customer service in a fast-paced environment.

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Key Responsibilities:

• Handle customer queries via calls, emails, and chat for international clients
• Provide accurate, valid, and complete information using the right tools and methods
• Resolve customer complaints effectively and within defined SLAs
• Maintain a high level of customer satisfaction (CSAT)
• Escalate complex issues to the appropriate internal teams
• Document all customer interactions in CRM systems
• Meet individual and team performance metrics (AHT, FCR, CSAT, etc.)
• Stay updated with product knowledge, processes, and company policies

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Required Skills & Qualifications:

• Excellent verbal and written communication skills in English
• Neutral accent and strong listening skills
• Prior experience in international voice or non-voice support preferred
• Ability to work in night/rotational shifts
• Strong problem-solving and multitasking abilities
• Basic knowledge of CRM tools (e.g., Salesforce, Zendesk) is a plus
• Customer-first mindset with a positive attitude

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Educational Qualification:

• Graduate in any discipline (preferred)
• Undergraduates with relevant experience can also apply

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Key Competencies:

• Customer Centricity
• Communication & Interpersonal Skills
• Adaptability & Flexibility
• Attention to Detail
• Time Management

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KPIs / Success Metrics:

• Customer Satisfaction Score (CSAT)
• First Call Resolution (FCR)
• Average Handling Time (AHT)
• Quality & Compliance Scores

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Perks & Benefits:

• Competitive salary + performance incentives
• Night shift allowances
• Cab facility (if applicable)
• Health insurance
• Learning & career growth opportunities