#37156819 || Technical Consultant- Japanese

Job Title: Technical Consultant
Location: Noida (Hybrid)
Shift: 05:30-02:30 AM or 06:30-03:30 AM
Payroll: OmHRA

What You’ll Do

Project Delivery & Technical Consulting

• Support Project Managers deliver complex tech change projects to Adobe’s largest Enterprise customers as well as working independently.
• Develop and demonstrate deep domain expertise related to various enterprise environments, use cases, Adobe products and various offerings.

Automated User Management Subject Matter Expert

• Become The TSS Team’s Main Subject Matter Expert on Automated User Management.
• Presenting user management solutions/options, pros and cons, limitations.
• Providing guidance on best practices for LDAP, LDAPS, MSAD, Azure AD, Azure SCIM and The User Management API “UMAPI”.
• Driving/Documenting online discovery sessions with customers to capture their requirements, environment/infrastructure before identifying the appropriate solution and guiding the customer through setup, testing and go-live.
• Troubleshooting user management issues with The User Management Tool* and the MS Azure Connector to identify and fix issues.
• *Expected knowledge of Python language required.

Reference:

• https://helpx.adobe.com/uk/enterprise/using/users.html

Identity & Single Sign-On (SSO)

• Expected knowledge of Identity and SSO to provide setup guidance.

Reference:

• https://helpx.adobe.com/uk/enterprise/using/identity.html

Adobe Administration Platforms

• Gain competent-level on Adobe Admin Console and The Global Admin Console.

References:

• https://helpx.adobe.com/uk/enterprise/using/admin-console.html#Overview
• https://helpx.adobe.com/uk/enterprise/using/global-admin-set-up-organizations.html

Operations and Approach

Trusted Advisor

• Partner closely with customers and deliver the highest possible level of guidance and support “A white glove experience”.
• Includes the ability to identify and provide various viable options to customers being mindful of the risks, potential issues and future proofing solutions.

Approach

• Our engagements are not binary or “fast-food” fashion!
• We empathise with the different types of customers we work with.
• We learn and appreciate their challenges.
• We do not overload them with reams of text and links, although we do provide the right level of information, at the right time.
• Although, we expect you to have the tenacity to politely challenge customer requirements, requests, and expectations as/when needed.

Additional Responsibilities

• You’ll also lead and participate in production deployment activities of features and troubleshoot and resolve issues escalated from the production environment.

High-Level Knowledge Areas

As well as the core topics above, you’ll gain a “High-level” knowledge of:

• Adobe Sign - Automated User Management
• Licensing types and methods (focus: automated user provisioning)
• Deployment and packaging (focus: automated user provisioning)
• Enterprise Storage Management “ESM”
• Zero Touch
• Admin Console Migration and Merging
• Work Management Solutions

What You Need to Succeed

Education

• B.S. or above degree in Computer Science or related technical field.

Work Ethic & Collaboration

• Work ethics: As a company and team we expect you to be an expert in your field, within our team – operating alone and as a project team. Projects, tasks, customer scenarios can change each day, so we expect you to be dynamic and self-managed.
• As a team, we “lean-in” to support our teammates where and when possible.
• The ability to work alone and as a team.

Experience

• At least 5 years’ experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.
• Proven troubleshooting and problem-solving skills.
• Note: we’d appreciate some brief examples to review during interview stages, including examples relating to Python.
• Excellent level English, experience of working with Enterprise customers.
• Be comfortable with delivering presentations to larger audiences.

Technical Skills

Enterprise Infrastructure & Identity Management

• Enterprise infrastructure solution architecture experience.
• Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA, PING.
• Azure platform experience with related certifications.
• At least basic knowledge of Python.

Preferred / Desirable Skills

• Remote software distribution technologies like SCCM/ARD etc. desirable.
• Windows Application packaging and deployment experience desirable.
• Windows Virtualisation technologies experience including:
  • Citrix
  • Windows Remote Desktop
  • App-V
  • Hyper-V
  • VMware Horizon
  • Windows Virtual Desktop desirable.