Technical Expert – Unified Communication

✈️ We’re Hiring: Technical Expert – Unified Communication

📍 Location: Client Office (Onsite)

📅 Duration: 1 Year (Extendable)

💰 Salary: (negotiable based on current salary)

🌍 Nationality: Open (Preference for candidates already in Dubai with MOFA-attested degree)

👤 Client: Aviation Industry

🔧 Role Overview:

We are seeking a Technical Expert – Unified Communication to plan, design, develop, and deliver network & communication infrastructure that supports corporate, airport community, and external customer needs. This role requires hands-on expertise in Unified Communication systems, disaster recovery planning, cybersecurity controls, and 24x7 infrastructure management.

🌟 Key Responsibilities:

Design and deliver network & communication infrastructure for operational and business growth.

Optimize systems for smooth operation and capacity management.

Develop disaster recovery and business continuity plans.

Ensure system integrity and secure sensitive data in line with cybersecurity standards.

Provide expertise to support strategic projects and supervise infrastructure handovers.

Manage 24x7 operations ensuring >99.99% service availability.

Liaise with suppliers for root cause analysis and manage escalations.

🎯 Required Knowledge & Certifications

Professional/expert certification in Alcatel Oxe.

Hands-on expertise with TETRA Infrastructure, Genesys Call Center, Zetron ICRS.

Certification in Meeting Room Solutions.

Knowledge of 5G, VOIP, Contact Center, PABX, Video Conferencing, LTE, GSM, ISDN, Fibre Optics, Structured Cabling, ICCS, SDH/STM16 networks.

📌 Experience & Skills

8+ years of experience in Unified Communication, VOIP, Genesys, Contact Center, and TETRA systems.

Strong problem-solving, analytical, and supervisory skills.

Working knowledge of IT systems, communication operations, and airport business processes.