Service Engineer

JOB DESCRIPTION

Job Title:	Service Engineer
Positions open for:	Pune – 2 Nos., Bengaluru, Coimbatore, New Delhi, Ahmedabad, Surat, Vishakhapatnam, Kolkata.
Job Objective:	To achieve complete customer satisfaction by carrying out service activity of entire product range offering of the company in assigned region i.e. Western region. Job involves travel outside the allocated territory based on customer requirements and company needs.
Reports to:	Regional Manager – Service of respective regions.
Location:	Assigned regional territory but willing to relocate to any other territory as required by the company.
Qualifications:	Diploma / Engineer in Electronics / Instrumentation / Industrial Electronics.
Experience:	Service experience of industrial products and exposure to industrial customer base relevant experience with the XRF or testing equipment industry preferred.
Products:	Complete range of Fischer instruments for material analysis, coating thickness measurement and micro hardness testing. Full range of Fischer X-Ray Spectrometers, Handheld Instruments for single layer or duplex Coating Thickness measurement, ferrite content and conductivity measurements. Bench top and couloscope instruments for coating thickness measurement (destructive method), Automatic Micro-hardness testing instruments, Ultrasonic Gauges.
Total experience:	1 - 3 years. Freshers with good academic record can also be considered.
Age:	Around 22 - 25 Years.
Attributes:	Excellent Technical know-how and clarity of theoretical principles, hands-on attitude, eager to learn new things, problem-solving bent of mind, ability to resolve customer complaints either by self or by seeking help from superiors or colleagues, affinity for traveling, desire to encounter challenges and accept the same, team player & techno savvy, high ethical principles, Computer literate.
Languages:	Should be well versant with spoken and written English and Hindi language. Knowledge of local languages of the assigned region is desirable.

Duties and Responsibilities:

1. Primarily responsible for customer satisfaction. Service at any hour of the day should be implemented.
2. To carry out service activity of entire product range of the company by attending the breakdown calls, carrying out preventive maintenance schedules and ensuring maximum uptime of the products.
3. Total customer satisfaction should be his credo.
4. Responsible for the after sales support to customers both in industrial and retail in respective region or other parts of the country.
5. To carry out service activity at an optimum level to run the business of the Company in profitable manner.
6. To set up the service network in the region over period of time by training other new engineers in the region.
7. Maintain optimal outstanding and inventory of spares under agreed norms.
8. To identify market needs and new opportunities and input to the Company head office.
9. Establish key contacts with top management in Key Accounts.
10. To be team player and work towards achieving company’s set goals and targets.

Authority:

Signing authority on behalf of the company in following cases:

1. Service/Installation Reports.
2. On-site customer trainings.
3. MOM with the customers.
4. Letters and General Communication with the customers.
5. For acknowledgement of order acceptance / payment collection or any other document collection as required by the customers on site.

Compensation:

1. Fixed Component: Around 3.0 - 4.0 lakhs.
2. Variable Component: Around 0.75 - 1.0 lakh. (Payout of variable component is based on fulfillment of annual targets). Final salary will be based on the experience, skill sets, and qualifications of the candidate. Salary can be re-worked in case of deserving candidates.

Our Offer:

You can expect interesting and future-oriented working environment. You can implement and experiment with new ideas and your experience can be applied in a growing company. Your compensation will be performance based, according to your knowledge, skills, and achievement of budgeted targets.

About Us:

Founded in 1953, Helmut-Fischer Group (with its global headquarters located at Sindelfingen, Germany) offers high precision products for coating thickness measurements, material analysis, material testing and microhardness. Helmut Fischer is active around the globe with 22 Fischer subsidiaries including India and sales offices in all key industrialized countries.

The high-quality level of Helmut Fischer instruments is driven through the cooperation with demanding partners. Helmut Fischer instruments are used with great success in all the technical fields in industry and research.

Fischer India offers its customers the global advantage of its parent company with local expertise. We are the most experienced leader in this field as it has more than 50 years of competency and knowledge built since its inception in 1953.

For more information visit us at https://www.helmut-fischer.com/en/india/