Divisional Application Manager | IVD / Diagnostics

Key Responsibilities

1. Application & Technical Leadership

• Lead the divisional application team across multiple locations.
• Develop application strategies aligned with business objectives.
• Provide expert scientific and technical guidance on IVD products.
• Support assay implementation, workflow optimization and troubleshooting.
• Evaluate instrument/application performance and recommend corrective actions.
• Support installation, validation and commissioning of IVD systems.

2. Sales & Business Support

• Work closely with Sales and Product Management teams to achieve business objectives.
• Participate in product demonstrations, customer evaluations and technical presentations.
• Support tender discussions and key account engagements.
• Provide application support during product launches and market development activities.
• Develop scientific and technical inputs for product positioning.
• Support generation of application evidence and competitive differentiation.

3. Customer & KOL Management

• Develop strong relationships with:
  • Pathologists
  • Laboratory Directors
  • Microbiologists
  • Clinicians
  • KOLs
  • Hospital Management
  • Diagnostic Centre / Reference Lab stakeholders
• Act as the escalation point for application-related customer issues.
• Conduct regular customer visits.
• Monitor customer satisfaction and drive corrective actions.
• Ensure customers achieve optimum utilization of installed systems.

4. Training & Knowledge Development

• Conduct customer training programs, workshops and scientific seminars.
• Prepare SOPs, application guides, training materials and user documentation.
• Train Application Specialists and Sales teams.
• Develop internal product/application certification programs.
• Identify technical skill gaps within the team and create development plans.

5. Team Management

• Lead, mentor and develop the application team.
• Set KPIs and performance objectives.
• Conduct performance reviews.
• Identify training and development requirements.
• Build a culture of technical excellence and customer-centricity.

6. Quality & Regulatory

• Ensure compliance with applicable quality systems and regulatory requirements.
• Support product validation and documentation activities.
• Maintain accurate application reports, customer feedback and training records.
• Ensure adherence to company SOPs and quality processes.

7. Market Intelligence

• Track competitor products, technologies and applications.
• Understand emerging diagnostic technologies and customer requirements.
• Gather customer feedback and recommend product/application improvements.
• Provide market intelligence to Product Management and Business Leadership.

🎓 Desired Candidate Profile

Experience: 8–15 Years

Mandatory:

• Experience in IVD / Diagnostics / Clinical Laboratory / Medical Devices .
• Minimum 3–5 years of team management experience .
• Strong understanding of at least one or more:
  • Clinical Chemistry
  • Immunoassay
  • Hematology
  • Molecular Diagnostics
  • Microbiology
  • Other relevant IVD technologies
• Strong exposure to laboratory workflows and instrument applications.
• Experience in installation, validation, troubleshooting or implementation of diagnostic systems.
• Customer-facing experience with hospitals, diagnostic laboratories or reference laboratories.

⭐ Preferred Candidate

A candidate who combines strong IVD application expertise + team leadership + customer management + sales support will be preferred.