About the role

Backup/Storage Administrator – L2

Position: Backup/Storage Administrator – L2

salary 12000 AED + single Benefits

Duration: 2 yr ext.

Location of Work: Client Office (Onsite),Dubai HQ

Nationality? Any

Job Purpose

The job holder will be primarily responsible for the day to day administration of EMC, HP, IBM storage technologies & Networker, Veeam, Commvault, Netbackup & other Backup technologies. Required to make necessary architectural design changes and improvements to backup & storage infrastructure and its support its subsystems.

Minimum Qualifications/Education/Experience/Training/Knowledge

Qualifications and Education:

The jobholder should have a bachelor degree in Computer Science / Information Technology or equivalent professional qualification in related engineering discipline with at least 5 years of total experience in similar fields.

Experience:

At least 5 years plus of expert level experience and similar job role in managing and maintaining storage and backup Infrastructure supporting critical business applications and servers.
5 years plus hands on experience in managing EMC, HP, IBM storage SAN systems (VxRail appliance) Hardware maintenance of Storage arrays & software Upgrades.

Knowledge:

Must possess knowledge on maintenance of Backup Technologies – Networker, Data Domain, Commvault, Veeam, NetBackup & Tape Libraries.
Must possess knowledge on maintenance of DELL EMC Unity, HP MSA, HP 3PAR, DELL Data Domain, IBM SAN Storage system appliances & SAN Switches.
Must possess knowledge on maintenance of DELL PowerEdge Physical servers.

Job Accountabilities and Current Objectives

Job Accountability Area as technology needs

Storage Management:
- Administration of SAN FC switches as well as blade chassis FC devices.
- Manage FC zoning for all storage volumes.
- Manage storage snapshots as well as recovery methods for storage volumes.
- Execute cross-site replication of DR data.
- Supervise volume replication overnight jobs and execute improvements.
- Oversee IO performance of production along with development of databases LUNs.
- Provide architecture as well as performance recommendations to DBAs and Operations.
- Conduct bottleneck evaluation to identify performance issues.
- Develop and maintain records for entire storage as well as FC systems.
- Continuous collaboration with DBA as well as Operations to assure optimal storage usage.
Backup Management:
- Maintenance & Resolving Daily backup failures on Backup Appliances.
- Maintenance for Tape library & fire resistance safe.
- Support annual DR testing.
- Updating of Platform DR Runbook based on change requests and ensure maintaining the agreed-on RTO/RPO.
- Incidents that cannot be resolved remotely and require physical troubleshooting/interference.
- Supervising vendor hardware replacements.
- Changing backup tapes once per month.
- License Utilization Recommendations.
Responsibilities:
- Ensure system scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment.
- Analyse and report on system performance.
- Optimize data backup and storage systems.
- Implement security policies and procedures for storing and safeguarding data.
- Ensure maintenance and crucial upgrade data storage and backup hardware and software.
- Maintain documentation of configuration, operation and troubleshooting procedures, and service records for data storage and backup hardware and software.
- Ensure troubleshooting in the event of errors and backup problems. Resolve and analyse the root causes.
- Proactively notify of failed backup work so that errors can be corrected quickly.
- Communicate with hardware and software representatives, as well as other internal teams, to diagnose and resolve errors with root causes.
- Respond to user requests and service requests.

Communication and Stakeholders Management

The jobholder will meet and work with all sections and departments with external stakeholders. He will be reporting to Team Leader daily basis on issues, business/operational needs and incident management.

Operating Environment

The job holder will work in standard office hours and should be available on a 24x7x365 basis, to intervene in emergencies or when situation demands. The job holder will work in a controlled environment.