Area Operation Manager

About KISNA

KISNA is the flagship diamond and gold jewellery brand of the Hari Krishna Group , launched in 2005 . KISNA has built a large distributed retail network across India, including Exclusive Brand Outlets and Shop-in-Shop/retail touchpoints , with a strong focus on franchise-led expansion. K Kisna +1

The company provides franchise partners with support across store operations, employee selection and training, merchandising, branding, marketing, processes and controls . K Kisna

Official Website: KISNA – Diamond & Gold Jewellery

Position: Area Operations Manager

Location: Odisha
Industry: Jewellery / Retail
Function: Retail Operations

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies to achieve sales, revenue and profitability targets for the assigned area.

• Analyse sales reports, store performance and market trends to identify business opportunities.

• Drive and participate in BTL activities, exhibitions and local marketing initiatives .

• Monitor store-wise sales and take corrective actions wherever required.

Multi-Store & Franchise Operations

• Manage multiple stores/franchise outlets across the assigned territory.

• Conduct daily reviews of all stores and attend daily store meetings .

• Ensure 100% adherence to Store Daily PJP and operational processes.

• Build and maintain strong, long-term relationships with franchise partners .

• Ensure seamless coordination between the company and franchise outlets.

• Conduct regular store visits and audits to ensure operational excellence.

• Ensure adherence to company policies, SOPs, brand standards and regulatory requirements.

Team Leadership

• Manage and guide Store Managers and sales teams across multiple locations.

• Coach, mentor and provide regular performance feedback to improve productivity.

• Drive employee engagement, retention and team performance .

• Support manpower planning, recruitment and development initiatives.

Customer Experience

• Ensure consistently high standards of customer service and customer satisfaction .

• Monitor and resolve customer queries and complaints promptly.

• Drive customer engagement and loyalty initiatives.

• Ensure excellent store presentation and visual merchandising .

Inventory & Store Management

• Monitor inventory, stock levels, stock movement and controls across stores.

• Ensure proper inventory management and minimize stock-related discrepancies.

• Maintain high standards of visual merchandising and store upkeep.

Financial & Profitability Management

• Drive store-level profitability and overall area profitability.

• Monitor sales, expenses and operational costs.

• Review store financial performance and recommend corrective measures.

• Ensure effective cost control and achievement of area budgets.

Stakeholder Management

• Maintain effective communication and collaboration with franchisees, Store Managers and internal departments .

• Resolve operational issues quickly and effectively.

• Ensure smooth coordination between stores and corporate teams.

• Build strong relationships for long-term business growth and association.

Candidate Requirements

• Proven experience in handling multiple stores / multi-location retail operations .

• Strong experience in managing franchise outlets and franchise partners is mandatory/preferred.

• Experience in Jewellery, Luxury Retail, Fashion Retail, Lifestyle Retail or other premium retail sectors will be an advantage.

• Strong exposure to sales, operations, inventory, manpower and store profitability .

• Excellent communication, relationship management and problem-solving skills.

• Strong analytical and decision-making abilities.

• Willingness to travel extensively across Odisha .

• Ability to manage multiple stakeholders and stores simultaneously.