Service Engineer – IVD / Diagnostics

Key Responsibilities

1. Installation & Commissioning

• Install and commission IVD analyzers and related diagnostic equipment at customer sites.
• Perform instrument qualification, calibration and operational verification.
• Ensure proper installation and successful handover of equipment.
• Familiarize users with basic instrument operation and maintenance.
• Coordinate with the Application Team for customer training and validation.

2. Preventive Maintenance

• Conduct scheduled preventive maintenance as per company guidelines.
• Monitor instrument performance and minimize equipment downtime.
• Replace required spare parts and consumables.
• Identify potential technical issues before equipment failure.
• Prepare and submit preventive maintenance reports.

3. Breakdown & Troubleshooting

• Attend customer breakdown calls and technical complaints within defined timelines.
• Diagnose hardware, software, electronic, mechanical and networking issues .
• Perform corrective maintenance and restore instrument functionality.
• Identify root causes of recurring technical problems.
• Escalate complex issues to senior technical support when required.

4. Customer Support

• Provide professional technical support to laboratory and healthcare customers.
• Guide users on instrument operation, maintenance and basic troubleshooting.
• Interact with:
  • Pathologists
  • Laboratory Technicians
  • Biomedical Engineers
  • Laboratory Managers
  • Hospital Administrators
• Maintain strong customer relationships.
• Ensure high customer satisfaction through timely issue resolution.

5. Spare Parts & Inventory Management

• Maintain service tools, spare parts and inventory assigned for field activities.
• Track spare-part consumption and replacement.
• Raise replenishment requirements.
• Maintain records of replaced parts and warranty claims.
• Ensure proper handling and documentation of service inventory.

6. Documentation & Reporting

• Prepare:
  • Installation Reports
  • Service Reports
  • Preventive Maintenance Reports
  • Breakdown Reports
  • Technical Visit Reports
• Update service activities in CRM/service management systems.
• Maintain accurate records of customer complaints and resolutions.
• Ensure timely submission of all service documentation.

7. Quality, Safety & Compliance

• Follow company SOPs and service procedures.
• Ensure compliance with applicable quality, safety and regulatory requirements.
• Maintain proper documentation for audits.
• Follow customer-site safety protocols.
• Ensure instruments are serviced according to manufacturer/company guidelines.

🎓 Desired Candidate Profile

• Relevant experience in IVD / Diagnostics / Medical Equipment / Laboratory Instruments .
• Hands-on experience with analyzers or diagnostic instruments .
• Strong troubleshooting skills across electronic, mechanical and software issues.
• Experience in installation, commissioning and preventive/corrective maintenance.
• Good understanding of laboratory environments.
• Strong communication and customer-handling skills.
• Willingness to travel extensively for field service.
• Ability to independently manage service calls and customer escalations.

⭐ Preferred Background

Candidates currently working as:

Service Engineer | Field Service Engineer | Senior Service Engineer | Technical Service Engineer | Biomedical Service Engineer

from IVD / Diagnostic / Laboratory Equipment companies will be preferred.