APPLICATION SPECIALIST – IVD / DIAGNOSTICS

1. Application & Technical Support

• Provide application support for IVD products across:
  • Clinical Chemistry
  • Immunoassay
  • Hematology
  • Coagulation
  • Molecular Diagnostics
  • Microbiology
  • Other diagnostic platforms
• Support installation, calibration, verification and validation of instruments.
• Conduct instrument/application performance evaluations.
• Perform product and application demonstrations at customer sites.
• Support assay setup, calibration and quality-control procedures.
• Troubleshoot application-related issues.
• Coordinate with Service Engineers for technical issues requiring engineering intervention.
• Guide customers on workflow optimization and effective instrument utilization.

2. Customer Training

• Conduct training programs for laboratory personnel.
• Train users on:
  • Instrument operation
  • Basic troubleshooting
  • Reagent handling
  • Calibration
  • Quality Control
  • Laboratory best practices
• Conduct refresher training when required.
• Maintain training records and application reports.

3. Sales & Pre-Sales Support

• Support Sales teams during product demonstrations and customer presentations.
• Participate in pre-sales and post-sales activities.
• Support product trials and customer evaluations.
• Provide technical inputs for tenders and customer discussions.
• Demonstrate product/application advantages against competing solutions.
• Support new product launches and market-development activities.

4. Customer Relationship Management

Build strong working relationships with:

• Pathologists
• Laboratory Technicians
• Laboratory Managers
• Microbiologists
• Clinicians
• Hospital/Diagnostic Centre teams
• Handle application-related customer queries.
• Ensure timely closure of application complaints.
• Conduct regular customer visits.
• Monitor product utilization and customer satisfaction.
• Identify opportunities for improving product usage and customer experience.

5. Documentation & Compliance

• Prepare:
  • Installation Reports
  • Training Reports
  • Validation Reports
  • Performance Evaluation Reports
  • Customer Visit Reports
• Maintain accurate application documentation.
• Follow company SOPs and quality procedures.
• Ensure compliance with applicable laboratory and regulatory standards.

6. Market Intelligence

• Collect customer feedback regarding product performance.
• Track competitor products, instruments and applications.
• Share market intelligence with Sales and Product Management.
• Identify customer requirements and application gaps.
• Support product launches and marketing initiatives.

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🎓 Desired Candidate Profile

Education

Preferably B.Sc./M.Sc./B.Tech/M.Tech or relevant qualification in:

• Biotechnology
• Microbiology
• Biochemistry
• Life Sciences
• Medical Laboratory Technology
• Biomedical Engineering
• Related scientific discipline

Experience

2–5 years in:

IVD | Diagnostics | Clinical Laboratory | Medical Diagnostics | Laboratory Equipment