IT Support Speccialist

Job Description – IT Support Specialist

Location: Suez, Egypt
Experience: 2–3 Years
Employment Type: Full-Time

Role Overview

We are looking for a proactive IT Support Specialist to deliver efficient technical support across hardware, software, and network systems. The role focuses on maintaining system reliability, resolving issues promptly, and supporting overall IT operations.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues
• Install, configure, and maintain operating systems, applications, and peripheral devices
• Troubleshoot and resolve technical problems within defined timelines
• Monitor system performance and perform preventive maintenance
• Manage user accounts, access rights, and permissions
• Ensure adherence to IT security protocols including antivirus updates and data backups
• Maintain documentation of issues, solutions, and system configurations
• Coordinate with external vendors for escalations and support services
• Assist in IT projects such as upgrades, migrations, and deployments

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 2–3 years of experience in IT support or a similar role
• Strong knowledge of Windows and Linux operating systems
• Understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN)
• Experience in troubleshooting hardware (desktops, printers, servers)
• Good analytical and problem-solving skills
• Effective communication and interpersonal abilities
• Ability to work independently and manage multiple priorities

Benefits

• Opportunities for professional development and certifications
• Exposure to diverse IT environments and technologies
• Collaborative and growth-oriented work culture