VCF Expert

URGENT REQUIREMENT            

Position: VCF Expert

Duration: . 1 yr ext.

Job Location: Client Office (Onsite)

Salary: 23000-28000 AED (slightly negotiable

Nationality: Any

JD: Standard Architect role

Kindly send even 1 CV today before 3pm.

Position	Name of the candidate	Notice period	Current Location	Contact Numbers	Email ID	Nationality	Current Salary	Expected Salary	Agency	MOFA Attested Degree (Y/N)

Level 2 Engineer

Level-2 engineers are responsible for Incident management, Problem management and Change management functions in the NOC operations. They will be willing to work on different working shift as required.

Job Responsibilities:

Incident Management

• Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking)
• Provide technical escalation point for L1 analysts
• Follow documented escalation processes
• Provide advanced troubleshooting for platforms and drive the issue/problem resolution process
• Recommend process/procedure improvement

Problem Management

• Perform Root Cause Analysis of problems, propose and implement remediation actions
• Co-ordination with L3 / vendors for Permanent Fixes
• Implementation of fault fixes and patches for Problems

Change & Configuration Management

• Implementing changes as per agreed change management process
• Activation/Deactivation/Provisioning of Service requests through Change Management Process
• Perform approved configuration changes during entity migrations
• Managing the change process
• Reporting on the implemented changes

Asset Management

• Perform Asset management including License Management i.e. maintain BOQ and licenses

Vendor Management

General Skills:

• Verbal and written communication skills
• Listening skills
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience
• Managing Processes
• Analyzing Information
• Professionalism

Education, Technical skills and Experience Requirements

• University Degree in Computer related field or equivalent education required
• Hands on Experience in Configuration and Deployment of Cisco Unified Communication products
• CCIE in Cisco Collaboration Technology or equivalent
• Minimum 6 years’ experience in IT operations with sound knowledge and experience using ITSM tools such as Manage Engine
• Knowledge of software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat

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