AM-Export Coordinator

Hi,

Greeting from Margdarshak!!!

We are Margdarshak Consultants (Executive Search Firm), in business for over a decade and now reckoned as one of the top Recruitment/Selection...
We are one of India’s leading recruitment consultants of organized recruitment services in India. The Journey began in the year 2000. Over the years, Margdarshak Consultants With its ethical foundation, value system and result oriented service delivery has acted as a preferred recruitment partner to various multinationals and leading Indian businesses and has emerged as a leading recruitment brand nationally.
Ps: - For more Detail pleases find Margdarshak URL www.margdarshak.net
Please mail us your CV ASAP and provide required (mandatory) details:
1). Present Salary: -
2). Expected Salary: -
3). Current Location: -
4). Willing to Relocate: -
5). Notice Period: -
Currently we are Looking out Professionals for Our Prestigious Client 
Client Name: - Merino Industries Limited
Role Title: -Asst. Manager - Export Co-Ordinator
Location: -Moti Nagar-Delhi
Reporting Into: -Senior Manager / AGM – International Business
Experience - 4 - 5 yrs.

About Client: - 
Since 1965, the journey of Group has been an extraordinary tale of evolution. Beginning with the humble plywood, the Group has constantly introduced new products based on top-of-the-line raw materials, production and technology to achieve the podium on which it stands today. As one of the world’s largest manufacturers of decorative laminates, the Merino Group is globally recognized as the leader in the industry of laminates and surface solutions.
Products, technologies and techniques may have evolved but one thing is always constant – focus on quality and the zeal to bring world-class surface solutions for our customers. Today Merino Group has a beautifully strong presence in over 80 countries with an annual turnover of over 258 million USD with diverse business interests that expand from Interior Architectural products to Information Technology to Food & Agro products.
Role Objective: To Support all regional requirement are met on timely manner.
•    Back Office - International Customer Coordination, Customer enquiry handling, Order Processing, escalation handling, Factory coordination
•    Required candidates with excellent communication skills

Job Responsibilities: 
• Interface between international customer/buyer and sales manager and factory. 
• Coordinate for all activities from order generation to delivery, once the sale is concluded Punch in details in the system. 
• Track enquiry details, sampling, prices, order placement, shipment & delivery. 
• Take feedback from plant and keep international customer/buyer informed of the order status and other details 
• Generate & present weekly reports on turnaround time. 
• Keep a track of budget & actual – buyer wise. 
• Follow up on new requirement/enquiry. 
• Take care of complete sampling requirement. 
• Timely execution of marketing requirement of international customer, coordinating with marketing for designs & plant for execution 
• Follow up on complaints, if any and ensure timely closure. 
• Co-ordinate with finance for credit notes and claim analysis. 
• Ensure that information on movement of SKU’s of the buyer are monitored and shared on time. 
• Ensure all orders are executed on time. 
• Ensure all new development are entered & maintained in system. 
• Experience in working on CRM or similar platform and update on Daily Basis to maintain progress of each job on system 
• Post Shipment activities to be Monitored and close follow up till delivery of products. 
• Payment follow ups with Customer and check on any outstanding payment with accounts. 
• Knowledge about third party inspections and documentations required to ensure timely dispatch of orders. 
• Should have a sound technical background to understand the nitty-gritty of laminates and other allied products Regular follow ups with all departments/Stakeholders involved, for smooth operations.

Key Performance Indicators
• Order Processing within TAT 
• Compliance with Export Regulations 
• Customer Satisfaction 
• Customer Enquiry Handling

Desired Education Qualification: Graduate with good academic background (regular).

Please provide required (mandatory) details for above job Position.

1). Relevant Experience: - 
2). Team Handling Exp.: - 
3). Team Size: -  

Please reciprocate back, and recommend someone with prior interest to above stated job opportunity.

(Note: Please do not change the subject line while replying, and kindly provide all required details.)
Regards
Shakira Shaik