System Engineer

Media.net online ad-tech products include: 
• Contextual Advertising: Contextual ads provide publishers demand from the Yahoo Bing 
network. 
• Marketplace: The Media.net Marketplace allows publishers to leverage competitive demand 
from search, direct advertisers and traditional RTB sources to maximize yield. 
• Programmatic Advertising: This allows publishers to get demand through header-bidding 
server-side integrations. 
Role: IT System Engineer 
Location: Leela Palace Bangalore
Job Responsibilities: 
• Serve as the first point of contact for customers seeking technical assistance over the phone or 
email 
• Perform remote troubleshooting through diagnostic techniques and pertinent questions 
• Determine the best solution based on the issue and details provided by customers 
• Walk the customer through the problem-solving process 
• Direct unresolved issues to the next level of support personnel 
• Provide accurate information on IT products or services 
• Record events and problems and their resolution in logs 
• Follow-up and update customer status and information 
• Pass on any feedback or suggestions by customers to the 
Skills & Requirements: 
• Any graduation + Hardware & Networking Certification 
• Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software 
• Computer hardware troubleshooting 
• Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and 
DNS configuration 
• Working knowledge of:

➢ Computer hardware 
➢ BIOS operations & BIOS upgrades 
➢ Google Apps, Office 365, Email clients like Outlook, Thunderbird etc 
➢ Active Directory & domains 
➢ Anti-virus software, encryption software 
• Read & Speak English & Hindi, with communication skills to respond to end users 
• Polite & courteous towards fellow team members and end users