Key Account Manager

Account Manager

Own the seller's growth story on India's leading e-commerce marketplaces — where your analytical rigor, category instincts, and executional sharpness turn brands into category leaders.

New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies. We provide comprehensive go-to-market solutions tailored to each client's needs, covering everything from identifying the right target customer segments and developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.

To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution. While executing we focus on the key inputs of the business and deliver them with the right quality and at speed.

We are seeking a highly analytical, ownership-driven Account Manager to be the day-to-day business advisor for our seller partners across India's leading e-commerce marketplaces, as part of our Paid Account Management vertical. This is a hands-on marketplace operations role where you will act as the seller's day-to-day growth partner — running the numbers, spotting opportunities, and driving weekly actions across key metrics to ensure seller success and growth.

Responsibilities

• Own end-to-end marketplace account management for a portfolio of 22–25 sellers/brands across India's leading e-commerce marketplaces, driving growth across key metrics.
• Build and execute Joint Business Plans (JBPs) with each seller covering selection expansion, ASIN/SKU strategy, pricing benchmarks, promotional calendars, and advertising.
• Run weekly business reviews with sellers, presenting data-driven recommendations on selection gaps, pricing corrections, deal participation, and inventory planning.
• Partner with the internal teams and sellers to plan, launch, and optimize Sponsored Ads campaigns across marketplaces — driving ads efficiency in line with client targets.
• Monitor account health metrics (in-stock rate, defect rate, buy box, cancellations, returns, SLA compliance) and work with the internal teams to drive corrective actions before they impact seller performance.
• Own catalog quality — A+ content, listing hygiene, keyword optimization, and image/video assets in coordination with content teams.
• Track competitor pricing, search visibility, and category trends using marketplace tools; convert insights into actionable recommendations for sellers.
• Maintain rigorous documentation of seller interactions, action items, and outcomes in internal trackers.
• Deliver highest-quality service on the paid subscription, own the NPS score for your portfolio, and drive on-time seller renewals.

Basic qualifications

• 2–4 years of hands-on account management experience at an e-commerce agency or marketplace — with direct ownership of seller/brand accounts across India's leading online marketplaces.
• Bachelor's degree.
• Advanced Excel skills — pivot tables, VLOOKUP/XLOOKUP, dashboards; hands-on comfort with marketplace seller portals and back-end tools.
• Comfortable using everyday AI tools (ChatGPT, Claude, Gemini, or similar) in daily workflow — a genuine willingness to learn and apply AI to speed up analysis, content, and reporting.