About the role

NEXION – JOB DESCRIPTION

JOB TITLE: Lead – Retail Management

LOCATION: Ahmedabad (Head Office)

EXPERIENCE: 10–12 Years

CTC: Best in Industry

JOB SUMMARY

The Lead – Retail Management will be responsible for building, leading, and scaling NEXION’s retail ecosystem across India. Based at the Head Office, this role will provide strategic leadership and operational governance to regional retail teams, ensuring consistent brand experience, superior showroom execution, and strong retail performance across all points of sale.

The role will act as the lead interface for retail standards, processes, systems, and performance, working closely with Sales and Operations to drive sustainable retail excellence.

KEY ROLES & RESPONSIBILITIES

Retail Lead & Team Management
- Lead and manage the pan-India Retail Management team, including regional retail heads and team.
- Define roles, KPIs, and performance metrics for retail team members to ensure accountability and outcomes.
- Drive regular reviews, capability building, and performance improvement plans for retail teams.
- Foster a high-performance culture focused on execution excellence, collaboration, and continuous improvement.
- Act as a mentor and guide for regional teams, ensuring alignment with HO strategies and brand guidelines.
- Ensure effective communication, clarity of direction, and uniform execution across all regions.
Retail Strategy & Governance
- Define and implement national retail strategies aligned with NEXION’s brand guidelines and business objectives.
- Establish and enforce retail SOPs, guidelines, and governance frameworks across all showrooms and POS.
- Ensure consistency in retail execution, reporting, and customer experience across regions.
POS & Showroom Excellence
- Own end-to-end POS and showroom performance across India.
- Set standards for showroom layouts, visual merchandising, branding, and retail hygiene.
- Review POS audits and evaluations; ensure corrective actions and continuous improvements.
- Track showroom development, upgradation, and rollout initiatives pan-India.
- Ensure POS execution is aligned with HO marketing strategies and brand guidelines.
- Own and drive the Retail Loyalty / Rewards Program, ensuring engagement and ROI.
Cross-Functional & System Enablement
- Act as a key business stakeholder for retail-enabling systems such as CRM, SAP, and web applications.
- Partner with IT, Sales, Marketing, and Operations to streamline retail workflows and data visibility.
- Ensure retail systems support reporting, analytics, loyalty programs, and decision-making.
Vendor & Resource Management
- Lead vendor strategy for retail branding, merchandising, and POS execution.
- Evaluate, onboard, and manage vendors to ensure quality, timelines, and cost efficiency.
- Control budgets, negotiate commercials, and ensure optimal use of resources.
Reporting, Analytics & Performance Management
- Own retail MIS, dashboards, and performance reviews for senior leadership.
- Analyse retail performance data to identify gaps, opportunities, and improvement areas.
- Drive data-led decision-making and recommend strategic actions.
- Ensure accuracy, consistency, and timeliness of reporting across regions.

DESIRED SKILLS & QUALIFICATIONS

Master’s degree in Marketing, Business, Retail Management, or related field.
10–12 years of experience in Retail Management / POS / Showroom Operations, preferably in building materials, surfaces, lifestyle, or premium retail including FMCG & Consumer Durable Industry.
Proven experience in leading geographically distributed retail teams.
Strong people management, coaching, and performance management skills.
Deep understanding of POS marketing, visual merchandising, retail SOPs, and analytics.
Willingness to extensive travel pan-India.
Strong coordination and communication skills.
Proficiency in MS Excel, PowerPoint, and report preparation.
Analytical mindset with attention to detail.
Vendor and project management ability.
Problem-solving and multitasking skills.

WHY NEXION?

At Nexion, we believe in fostering a culture of inclusivity, diversity, and equal opportunity. As a design-forward Indo-Italian company, we bring a fresh perspective to surfaces—merging Italian elegance with Indian craftsmanship to create products that combine beauty with purpose.

Our sintered ceramic surfaces are designed to inspire, enhance well-being, and elevate the spaces they inhabit. At Nexion, innovation and customer-centricity drive everything we do—from design to delivery.

To explore more about us, visit: www.nexiontiles.com