KAM Lead

KAM Lead

Location:	Noida (On-site)
Reports to:	Business Lead

Lead the team that builds seller businesses on India's leading e-commerce marketplaces — where your playbooks, reviews, and coaching compound into category leadership for every brand in your portfolio.

New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies. We provide comprehensive go-to-market solutions tailored to each client's needs, covering everything from identifying the right target customer segments and developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.

To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution. While executing, we focus on the key inputs of the business and deliver them with the right quality and at speed.

We are seeking a seasoned KAM Lead to lead a high-performance team of Account Managers serving sellers and brands across India's leading e-commerce marketplaces, as part of our Paid Account Management vertical. You will own team-level performance, drive seller success across the portfolio, and be measured on what your team delivers.

Responsibilities

• Lead a team of 12–14 Account Managers; coach, mentor, and develop every AM in the team.
• Own aggregate team-level KPIs — Seller growth, service quality, NPS, and seller renewals across the portfolio.
• Design and standardize JBP frameworks, weekly review cadences, and growth playbooks for the team.
• Co-own Quarterly Business Reviews (QBRs) alongside the Account Manager, acting as the senior voice with founder / CXO / category head stakeholders.
• Drive team-level operating rhythm — weekly reviews, health audits, growth input reviews, and monthly business reviews with leadership.
• Step in on high-severity seller escalations and engage platform category leadership where needed.
• Build the analytics and playbook muscle of the team — dashboards, benchmark libraries, and category playbooks.
• Own service quality, NPS, and renewals for the portfolio as critical business outcomes.
• Owning team performance, designing JBP frameworks, running QBRs with senior seller stakeholders, and driving retention and growth KPIs.

Basic Requirements-

• 6 years of e-commerce account management experience with at least 2+ years of experience in handling teams - will be managing a minimum of 12–14 direct reportees.
• Bachelor's degree; MBA preferred.
• Deep hands-on expertise across leading Indian e-commerce marketplaces — including Sponsored Ads, catalog, pricing, and account health, with strong command over marketplace seller portals and back-end tools.
• Proven track record of designing JBPs and running QBRs with founder / CXO / category head stakeholders.
• Strong people-leadership track record — coaching, mentoring, performance management, and retention of AM talent.
• Advanced analytical skills — comfort with Excel dashboards, category benchmarking, and building growth models.
• Comfortable using everyday AI tools (ChatGPT, Claude, Gemini, or similar) in daily workflow — a genuine willingness to apply AI to speed up analysis, playbook building, and coaching.

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