About the role

Lead NPA - Collections

Job Summary:

The Collections and Recovery Manager plays a pivotal role in optimizing the end-to-end collections process for our loan portfolios, with a strong focus on Non-Performing Assets (NPAs). You will implement innovative recovery strategies while leading a committed team to ensure efficiency and compliance within our collection practices.

Key Responsibilities:

Lead and manage the end-to-end collections and recovery process across loan portfolios, focusing specifically on the NPA portfolio.
Monitor, analyze, and control delinquency across early, mid, and late-stage buckets to identify trends and inform strategy.
Develop and implement effective recovery strategies tailored for Non-Performing Assets (NPAs), driving improvement in recovery rates.
Drive data-driven collection initiatives using Management Information Systems (MIS), analytics, and recovery dashboards to streamline processes.
Leverage technology and digital collection tools to enhance efficiency and achieve optimum outcomes in recovery efforts.
Lead, mentor, and motivate the collections and recovery teams, fostering a high-performance culture to achieve organizational targets.
Ensure strict compliance with RBI, NBFC, and internal regulatory guidelines across all collection practices, maintaining the integrity of operations.
Coordinate with legal teams to initiate and manage recovery through legal channels such as SARFAESI, arbitration, and other applicable processes.
Manage and oversee outsourced collection agencies and recovery vendors, ensuring Service Level Agreement (SLA) adherence and ethical practices.
Balance risk mitigation and recovery goals while maintaining customer-centric and fair collection practices.

Requirements:

Bachelor's degree in Finance, Business Administration, or a related field; a Master's degree or MBA is preferred.
5+ years of experience in collections and recovery management, preferably in the financial services or banking sector.
Strong knowledge of compliance regulations including RBI and NBFC guidelines surrounding collections.
Proven ability to analyze data and develop actionable insights that drive recovery strategies and improve performance.
Excellent leadership and team management skills, with a track record of mentoring and motivating teams.
Familiarity with digital and technological tools for collections management and recovery processes.
Strong negotiation, communication, and interpersonal skills, with the ability to build relationships with internal and external stakeholders.

Preferred Qualifications:

Certification in collections management or related field.
Experience with project management methodologies and tools.
Proficiency in using advanced analytics tools and techniques.
Familiarity with legal recovery processes and frameworks.
Demonstrated ability to think strategically while executing on tactical initiatives.