About the role

Job Description

Lounge Manager

Reported by: Lounge Supervisor, APS supervisor and team members

Job Responsibilities

Responsible as operation leader for the smooth functioning of lounge and delivering exceptional customer service to the customers on day-to-day basis.
Assist the management to have smooth functioning of the lounge in accordance with the company set standards.
Ensure that the food and services offered to the client, customers, and employees of the operation is of superior quality.
Ensure that the lounge delivers the company experience by reviewing operations from the customer’s perspective as well as from a business perspective.
Develop and implement strategies and practices that support employee engagement.
Confirm daily specials and new menu additions with the executive chef.
Supervise the food and beverage service provided in each outlet; coach employees on effective service techniques.
Respond to customer concerns.
Work to achieve revenue and profit goal.
Increase sales by coaching employees on effective sales techniques.
Maximize productivity by using forecasting techniques to adjust scheduling.
Maintain excellent relationships with employees, guests and clients as well as other departments within the operation.
Hold P&L meetings monthly, analyze monthly P&L statements and execute corrective action plans.
Work closely with Sales and Marketing team on revenue management, marketing and sales initiatives.
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
Reviewing financial results to highlight successes and identify/rectify areas in need of improvements.
Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
Comply and exceed hotel and company service standards.
Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations.
Mentor and develop talents and future pipeline.
Manage performance review of department heads and supervisory team members.
Knowledge of the hotel property management systems.
Ensure compliance with the company brand standards & local regulations.
Ensure all license requirements are met throughout the hotel.
Maintain Health, Safety and Security standards within the hotel.

Qualifications & Credentials Required

Minimum Graduate from any recognized University.
Five to Seven years fine dining restaurant management experience.
Comprehensive food and wine knowledge.
Strong interpersonal skills.
Problem solving ability on both operational and/or strategic areas.
Analytical & numerical ability to interpret and present financial data.
Operations management experience with purchasing knowledge.
Excellent communication and computer skills, including knowledge of MS Office products.
Flexibility with schedule -- hours will include evenings and weekends.
Fluent written & spoken English and local languages.
The ability to work well in a team environment.
Good analytical skills and leadership skills.

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