About the role

Position Description: City Manager

LOCATION Surat, India

Role overview

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical,
strategic yet execution focused, hungry and passionate about e-commerce, an experienced and
entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
As a Sales City Manager with New trends commerce, you will have the exciting opportunity to help shape
and deliver on a strategy for small and medium scale businesses in India. You will lead a local team of sales
and service representatives engaging retailers/sellers at all points of their life cycle. You and your team will
have to identify and recruit retailers/sellers that deliver competitive pricing and broad product selection on
the platform, train sellers on online business systems helping them integrate with our product platform,
provide support to lift seller capabilities and analyze seller performance metrics to help them become
successful on the online platforms. Since the organization is in its early stage, the role provides a unique
opportunity to develop the foundational processes and workflow machinery of the sales force which will
serve as the basis to grow the organization.
The ideal candidate will have leadership experience preferably in managing sales organizations, ability to
work in an environment with minimal supervision, problem solving skills and capability to influence
multiple external and internal stakeholders. The candidate should be comfortable interfacing with
technology systems and be able to analyze data and gather actionable conclusions. Operating in a rapidly
changing environment will require the candidate to be comfortable dealing with ambiguous, new and
challenging situations.

Summary of Responsibilities

➢ Understand products and services offered by online businesses and be able to articulate its
functions and benefits to external audiences.
➢ Hire, train and manage a team of sales and service representatives in designated area or city.
➢ Implement standard operating processes to scale the working of the organization.
➢ Help define the seller base and industry verticals we target for various business services using
local knowledge.
➢ Identify valuable sellers and selection for online business services.

Job Description City Manager – Surat

➢ Lead the team to acquire retailers with valuable selection and establish long -term
partnerships.
➢ Interface with internal teams to identify seller integration needs and deploy resources to lift
these seller capabilities to work on online systems.
➢ Analyse data to help sellers become successful on online platforms
Note: This position is based out of Surat, India and will require travel to retailer locations within the
city.