Food and beverages - Supervisor

JOB DESCRIPTION

ORGANIZATION STRUCTURE

Business:  Highway Lounge Services

Position: Food & Beverage Supervisor / Food & Beverage Senior Supervisor

Department: Food & Beverage

Reporting to: Lounge Manager

No. of Subordinates (direct/indirect):

JOB SCOPE (describe an overall summary of the job responsibilities)

·         Contribute to guest satisfaction standards by ensuring that food and beverage services are quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient manner.

·         The role is responsible for maintaining service quality for highway travelers, corporate guests, and walk-in customers while ensuring efficient lounge operations in line with company standards and SOPs.

JOB RESPONSIBILITIES (describe the major duties of the role in the order of importance)

·         To supervise the consistency of quality and efficiency of food and service.

·         Monitor lounge seating, guest flow, and service efficiency during peak travel hours.

·         To establish an effective and efficient method for setting orders properly.

·         Manage inventory checks and ordering requirements for approval of section head.

·         Manages and controls overall expenses of the outlets focusing on higher revenue and profit.

·         To ensure cleanliness of service area and guest hallways by establishing and enforcing clean-up schedules.

·         To coordinate and execute functions assigned by management.

·         To maintain a friendly yet unobtrusive manner with all guests.

·         Ensure proper setup of buffet counters, beverage stations, and service areas as per company standards.

·         To communicate with the Chef and Food and Beverage Head to discuss menus, marketing strategies and guest comments and concerns.

·         To observe daily conditions of all physical facilities and equipment in the restaurant; makes recommendations for corrections and improvements as needed.

·         The ability to control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.

·         Prepare daily operational reports, shift handovers, and stock consumption records.

·         Understanding of Food and Beverage Manual policies and compliance.

·         Maintain highest standards of Quality Assurance and Guest Satisfaction in accordance with set KPIs.

·         Familiar with company loyalty programs.

·         To promote team work and foster a harmonious working climate.

·         To promote good public relation and handle complaints or concerns of guests.

·         To promote cleanliness environment in all working area.

·         The ability to continually be aware of departmental needs as they relate to production and staffing.

·         Responds swiftly and effectively in any hotel emergency or safety situation.

·         Understands and adheres to safety, security policies and procedures.

·         Understanding of the Crisis Management Manual and Business Continuity Plan. Ability to train colleagues on these policies apart from conducting drills.

·         To train order taker on order taking, menu knowledge, proper selling and techniques.

·         Maintains Hygiene standards in line with the Food Safety Standards of the company and conducts training as necessary.

·         The ability to conduct the initial and continual training of all new and current food and beverage service employees.

·         The ability to formulate and recommend changes to improve employees' performance and teamwork.

·         The ability to complete and review employee’s performance.

·         Any and all other work as required to complete the primary purpose of the position.

JOB REQUIREMENTS (state the minimum experience, knowledge, education, language, technical skills, travelling requirements of this position.)

·         Previous experience with Food & Beverage supervisory role with 2 years of experience in Food & Beverage operations in Highway, Restaurants, Hotels, Airport Lounges, QSR, or Hospitality Chains.

·         Proficient in English and local language both in written and spoken.

·         A self-motivator and motivator of others.

·         Work in a safe, prudent and organized manner.

·         Able to relate to all levels of guests and management.

·         Ability to handle multiple tasks at one time.

·         Knowledge of inventory management, billing systems, and operational controls.

·         Flexible to work in shifts, weekends, and holidays as per business requirements.

·         Have excellent attention to details, and extensive service knowledge.