About the role

AGM / DGM - Technology & Data

Job Details

Designation: Sr. Manager / AGM / DGM - IT

Function: Information Technology

Department: Operations

Reporting to: Head - IT

Job Grade: L5 (A) to L6 - B

Direct Reportees: 0

Indirect Reportees: 0

Job Purpose

As the Sr. Manager / AGM / DGM, Technology and Data, you will be at the center of supporting the stakeholders and C-Suite for taking data-based decisions and driving productivity automations using Google Workspace. Work from taking the multiple digital projects from wireframe to MVP and launch stages. You will be challenged in an agile environment to create unique IT solutions using a strong problem-solving mindset to analyze usage patterns to identify features and build internal and external customer-centricity in application designs.

Key Accountabilities & Outcomes

Key Accountability
- Major Activities/Tasks
  - Work with operations, finance, sales and marketing, and strategy teams to create and execute technology implementations
  - Work with technology partner(s) to drive end to end digital products management, including ongoing developments
  - Synthesize the stakeholders’ voice and incorporate in the roadmap for future developments
  - Be an independent SME on productivity tools and data engineering
  - Be the expert on core Google workspace elements, Google app script, Forms, Sites. Looker Studio training and adoption and analytics development. Owning all aspects of development and functioning of the solutions
  - Govern the overall technology and data architecture and manage changes to the architecture in line with business needs and emerging technology trends
  - Ensure adherence to data security & privacy regulations & any other rules related to platform architecture
  - Own the technology product/project metrics (load times, crashes, latency etc.) to ensure smooth user experience
  - Ensure on-time delivery of tech solutions for user deployment, guide partner on technology

Work Relations (Internal and External)

Internal Relations
- Report to Head- Information Technology
- Leading team to meet operations requirement
- Cross-functional teams in the parent entity
External Relations
- Liaising with product/project management technology partners

Key Dimensions

Financial Dimensions
- Ensure strong internal SLAs and techno-commercial evaluations.
People Dimensions
- Direct Reportees: 1

Achievement Profile

Education Qualifications / Background

Essential:
- a. BSc/BCA in Computer Science, Engineering, or a related field
- b. Experience in pharmaceutical domain is a plus

Relevant and Total Years of Experience

Experience in relevant IT role/s
Experience in leading tech development teams
Experience in agile development approaches
Google Workspace admin and developer skills
IT projects and program management skills
Very strong stakeholders management and concept selling skills
Experience in enterprise application management like SAP S4HANA, Salesforce, Oracle products

Technical/Functional Expertise

Work with the service provider(s) to ensure adherence to SLAs
Good knowledge of data analysis tools like Looker Studio, SQL, Python, Tableau etc.
Strong communication skills

Behavioral Competencies

Good interpersonal & coordination skills, esp. in building effective working relationships
Strong drive and ability to take initiative
A track record of delivering results and staying resilient in challenging situations

Personality

Entrepreneurial and hustler attitude
A track record of delivering results and staying resilient in challenging situations
Ability to drive the profitability of products across a set timeline

AGM IT