Guest Service Officer

A Guest Service Officer (Lounge) is responsible for providing excellent customer service to guests in an airport, hotel, club, or VIP lounge. The role focuses on ensuring guests have a comfortable, pleasant, and efficient experience.

Job Title

Guest Service Officer – Lounge

Job Summary

The Guest Service Officer welcomes and assists guests, manages lounge operations, addresses customer inquiries, and ensures high standards of hospitality and service are maintained at all times.

Key Responsibilities

• Welcome guests and verify lounge access eligibility.
• Assist with check-in and registration procedures.
• Provide information about lounge facilities, services, and amenities.
• Handle guest inquiries, requests, and complaints professionally.
• Monitor lounge cleanliness, comfort, and presentation standards.
• Coordinate with housekeeping, catering, and other departments as required.
• Serve food and beverages or assist guests with self-service facilities.
• Maintain accurate records and reports related to guest services.
• Ensure compliance with company policies, safety procedures, and service standards.
• Support lounge operations during peak periods and special events.
• Handle cash, billing, or payment transactions when applicable.