About the role

Hi,

Greeting from Margdarshak!!!

We are Margdarshak Consultants (Executive Search Firm), in business for over a decade and now reckoned as one of the top Recruitment/Selection...

We are one of India’s leading recruitment consultants of organized recruitment services in India. The Journey began in the year 2000. Over the years, Margdarshak Consultants With its ethical foundation, value system and result oriented service delivery has acted as a preferred recruitment partner to various multinationals and leading Indian businesses and has emerged as a leading recruitment brand nationally.

Ps: - For more Detail pleases find Margdarshak URL www.margdarshak.net

Please mail us your CV ASAP and provide required (mandatory) details:

1). Present Salary: -
2). Expected Salary: -
3). Current Location: -
4). Notice Period: -

Currently we are looking out Professionals for Our Prestigious Client

Client Name: - Joint trip hospitality Pvt Ltd

Role Title: - Guest Service Officer
Location: - Sonipat, Haryana

JOB DESCRIPTION
ORGANIZATION STRUCTURE
Business: Highway Lounge Business
Position: GSO	Department: Food & Beverage
Reporting to: Food & Beverage Supervisor / Lounge Manager	No. of Subordinates (direct/indirect) :
JOB SCOPE (describe an overall summary of the job responsibilities)
· Contribute to guest satisfaction standards by ensuring that food and beverage services are quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient manner.
JOB RESPONSIBILITIES (describe the major duties of the role in the order of importance )
· Welcome guests and promptly attend to tables · Serve food and beverages to guests making recommendations if needed · Share your menu knowledge to assist guests with questions and special requests · Record transactions in the point of sales system correctly and timely · Check-in with guests to assure satisfaction with each course and beverage · Clean tables, complete closing duties and re-stock tableware and other supplies · Provides courteous service to guests and responds promptly to guest’s inquiries, complaints or requests. · Maintain positive guest relations · Be familiar with all services, features and local attractions activities in order to respond accurately to any guest inquiry or seek assistance in a prompt manner. · Accommodate guest requests for change courteously · Take guest’ food and beverage order utilizing suggestive selling techniques and following all departmental standards · Ensure serving station is well-stocked at all times · Knowledgeable of ingredients and prices of the food and beverage listed on the menu. · Responds swiftly and effectively in any Lounge emergency or safety situations. · Understands and adheres to safety, security policies and procedures. · Familiar with company loyalty programs. · Understanding of Food and Beverage Operating Manual policies and compliance. · Adheres to F&B Service Quality Standards. · Any and all other work as required to complete the primary purpose of the position.
JOB REQUIREMENTS (state the minimum experience, knowledge, education, language, technical skills, travelling requirements of this position.)
· Previous experience in Food & Beverage service in Highway Restaurants, Hotels, Airport Lounges, QSR, or Hospitality Chains preferred. · Proficient in English and local language. · Pleasant personality with good communication and interpersonal skills. · Excellent grooming standards. · Basic knowledge of POS billing systems and cash handling. · Ability to work flexible shifts, weekends, and holidays as per business requirements.

Please provide required (mandatory) details for above job Position.

1). Relevant Experience: -

2). Team Handling Exp.: -

3). Team Size: -

Please reciprocate back, and recommend someone with prior interest to above stated job opportunity.

(Note: Please do not change the subject line while replying, and kindly provide all required details.)

Regards
Aqida Bi Bi