Senior Team Member - Fulfillment Operations

Senior Team Member - Fulfillment Operations

Location : Andheri-Warehouse

Reports To : Assistant Manager – Operations

WHO WE ARE

Hunger Inc. Hospitality is home to some of India's most loved restaurants – The Bombay Canteen, O Pedro, Veronica's, Papa's, and Bombay Sweet Shop. We blend tradition with creativity, obsess over great food and people, and craft experiences that are warm, joyful, and unmistakably ours.

Role Purpose

Serve as the lead operator on the fulfillment floor by executing complex orders, maintaining quality standards, and coaching team members while supporting the floor supervisor in daily operations.

Key Responsibilities

• Execute picking, packing, QC and dispatch activities.

• Handle premium and high-value gifting orders.

• Train and coach new team members.

• Support the supervisor during peak operations.

• Perform final quality verification before dispatch.

• Assist with inventory counts and process improvements.

Candidate Profile

• 2-4 years in fulfillment, warehouse or production operations.

• Strong process knowledge and attention to detail.

• Ability to mentor junior team members.

KPIs

• Packing accuracy

• Productivity

• Quality compliance

• Training effectiveness

• Rework percentage