Community Manager

Community Manager
Bombay Sweet Shop · Mumbai

THE ROLE

As Community Manager at Hunger Inc., you will build meaningful relationships between Bombay Sweet Shop and the people who love it! You'll create experiences that bring customers together, develop strategic partnerships, and use community as a driver of brand affinity and business growth. You'll own the end-to-end lifecycle of community initiatives - from identifying opportunities and conceptualising experiences to executing events and measuring their impact.

WHO WE ARE

Bombay Sweet Shop brings back the magic of mithai. We follow the sweet trail across India, then take its traditions, flip them on their head, and make something modern, handmade, and a little bit magic - from snappable Choco Butterscotch Barks to crunchy Chikki and everything in between.

WHO YOU’LL WORK WITH

You report to the Head of Content and work closely alongside the marketing team, as well as Bombay Sweet Shop’s operations team. You will also collaborate with our chefs, kitchen teams, store teams, and brand managers to bring out a smooth and memorable guest experience.

WHAT YOU’LL DO

• Implement focused and research-driven community building activities to build long term relationships for Bombay Sweet Shop.

• Translate real-life interactions and observations on customer experience into actionable insights across teams.

• Build and nurture relationships with creators, entrepreneurs, neighbourhood groups and communities, artists, cultural organisations, and other relevant partners.

• Conceptualise original community IPs, workshops, talks, tastings, networking events, and experiential campaigns.

• Launch new stores through locally relevant community programming and neighbourhood partnerships.

• Track event performance, community growth, customer feedback, and business impact to continuously improve programming.

• Stay closely connected to cultural trends and emerging communities to identify opportunities for the brand.

• Design touchpoints across all channels that create joy and celebrate milestones.

• Build internal systems and processes for the healthy functioning of our communities.

WHAT WE’RE LOOKING FOR

• 4-5 years of experience in community, partnerships, marketing, hospitality, events, or brand experience.

• Strong project management and organisational skills with the ability to manage multiple initiatives simultaneously.

• Experience building partnerships and managing external stakeholders.

• Ability to think strategically while executing with attention to detail.

• Comfortable collaborating across cross-functional teams.

• Passion for hospitality, culture, food, creativity, and bringing people together.

YOU WILL THRIVE IF YOU..

• Love meeting people and building genuine relationships.

• Are equally comfortable brainstorming a campaign and managing event logistics.

• Enjoy discovering niche communities and turning them into meaningful collaborations.

• Have a strong instinct for creating experiences that people remember and talk about.

• Believe that community is more than events - it's a long-term brand-building strategy.

WHAT YOU WILL GET

• Access to iconic products, creative kitchen setups, dynamic store environments, and major brand launches.

• Health insurance for you, your spouse, and up to two dependents.

• 24/7 access to doctors for physical and mental health, plus wellness discounts via Plum.

• Covered under PF, ESIC, and the Employee Compensation Act.

• Staff discounts on dining and products across all Hunger Inc. brands (Bombay Sweet Shop, The Bombay Canteen, Veronica's, etc.).