About the role

Sales Executive (In-Store) & Community Lead

Job Summary:

The Sales Executive (In-Store) & Community Lead plays a pivotal role in enhancing the in-store customer experience while building strong connections within the local community. This position focuses on supporting retail operations and gifting sales, acting as a key point of contact for customers, and ensuring that the store effectively showcases Bombay Sweet Shop’s gifting proposition.

Key Responsibilities:

Assist customers with retail purchases and gifting inquiries, providing expert guidance on product selection and seasonal offerings.
Support day-to-day store operations alongside the Cafe Manager and store team, ensuring a seamless shopping experience.
Identify and manage gifting or bulk order inquiries, maintaining order details within the CRM system.
Coordinate billing and order confirmations with customers, following up regarding details, timelines, and feedback.
Maintain product and gifting displays, ensuring they are well-presented and aligned with current collections.
Build relationships with the local community, identifying opportunities for engagement and customer loyalty.
Stay informed about updates and initiatives across Hunger Inc. brands, facilitating engaging conversations with customers.

Requirements:

Strong customer service and relationship-building abilities, with excellent verbal communication skills.
Ability to thrive in a fast-paced retail environment while maintaining attention to detail.
Organizational skills and dependability,-capable of balancing multiple responsibilities effectively.
Familiarity with billing systems and point-of-sale processes.
Curiosity and enthusiasm for brand storytelling and customer engagement.
A positive and confident demeanor when interacting with customers and community members.
Experience in retail, hospitality, or community engagement preferred.

Preferred Qualifications:

Experience working with CRM systems and managing customer orders.
Background in community outreach or event coordination.
Proficiency in product knowledge across various offerings in the retail and gifting sector.
Strong problem-solving skills and proactive approach to customer service.

Benefits:

Opportunity to work within Hunger Inc. Hospitality, one of India’s most respected hospitality groups.
A dynamic and collaborative team environment fostering growth and development.
Means to build meaningful relationships with customers and engage with the local community.
Hands-on experience in retail, gifting, hospitality operations, and community engagement.
Competitive salary and benefits package commensurate with experience.
Employee discounts on products across all Hunger Inc. brands.

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Sales Executive & Community Lead