About the role

Sales Executive

THE ROLE

At Bombay Sweet Shop, we’re passionate about creating exceptional gifting experiences, and we’re looking for a Sales Executive to join our team. You’ll be at the heart of all customer inquiries for bulk orders, events, and gifting, acting as the go-to person for everything related to sales. From handling customer queries to managing the entire sales process, you’ll ensure that every order and event is executed flawlessly, building lasting relationships with clients along the way. This role reports to the Sales Manager of Bombay Sweet Shop and is based out of our head office.

WHO YOU ARE

You’re not just a salesperson—you’re a relationship builder. You understand the importance of making every customer feel valued and ensuring their needs are met from start to finish. Whether you’re managing bulk orders, corporate gifting, or special events, you know how to build trust and provide exceptional service. You’re highly organized, skilled in communication, and confident in converting leads into business opportunities. Your ability to problem-solve and resolve issues quickly will ensure smooth execution from inquiry to after-sales care.

With 2-3 years of experience in sales, you’re ready to take the next step in your career and contribute to the growth of a dynamic brand like Bombay Sweet Shop. If you’re passionate about sales and creating memorable customer experiences, we’d love to have you on board.

YOUR TEAM

You’ll be part of a vibrant, customer-centric team where collaboration is key. You’ll work closely with internal teams, such as the kitchen, operations, and logistics, to ensure smooth order execution and client satisfaction. Your role will help drive growth, foster customer relationships, and deliver exceptional sales results.

WHO YOU WILL REPORT TO

You will report directly to the Business Head, who will support you in driving sales, developing new business opportunities, and managing client relationships.

YOU WILL BE RESPONSIBLE FOR

Sales Management: Handle and convert bulk order and event inquiries, guiding clients through the entire sales process from start to finish.
Account Management: Build and maintain strong relationships with clients, ensuring repeat business and satisfaction through exceptional service.
Lead Generation: Identify new business opportunities, including corporate gifting, personal events, and other potential sales avenues.
Meetings & Presentations: Conduct in-person and telephonic meetings with leads, presenting tailored solutions and proposals.
Problem Resolution: Address and resolve any issues related to orders, events, or customer complaints with quick and effective solutions.
Sales Reporting: Maintain monthly sales reports, customer feedback, and performance metrics.
Cross-Functional Coordination: Work with the kitchen, operations, and logistics teams to ensure the seamless execution of orders and events.

SKILLS

Relationship Builder: You excel at developing strong, lasting relationships with clients and stakeholders.
Communication: Excellent verbal and written communication skills, with fluency in English and Hindi preferred.
Tech-Savvy: Proficient in Microsoft Office and comfortable with using sales tools to manage accounts and track progress.
Organized: You’re highly organized, capable of managing multiple inquiries and sales processes simultaneously.
Experienced: You bring 2-3 years of experience in a sales role, preferably in a fast-paced, customer-facing environment.
Problem Solver: You approach challenges with a solution-oriented mindset, ensuring customer satisfaction at every step.

WHAT YOU’LL GET

Ownership: You’ll be responsible for driving sales and building long-term customer relationships, playing a key role in the company’s growth.
Growth Opportunities: At Bombay Sweet Shop, we prioritize internal growth, and you’ll have the chance to take on new challenges as you advance in your career.
Collaborative Team: You’ll work closely with a passionate and supportive team that’s committed to delivering exceptional service and memorable experiences.

At Bombay Sweet Shop, we believe that gifting is a way to bring people together, and every interaction is an opportunity to create joy. If you’re ready to contribute your sales expertise and passion for customer service to a growing brand, we want to hear from you!