Restaurant General Manager

General Manager

WHO WE ARE

Hunger Inc. is Mumbai's proudly homegrown hospitality group, founded in 2015 by Sameer Seth and Yash Bhanage. We are the creative force behind some of India's most beloved F&B brands, each built with a deep respect for craft, culture, and the joy of eating well. We were chosen as one of the 20 Best Start-ups to Work For by Great Place to Work, and we continue to grow as one of India's most forward-looking food and hospitality platforms.

Our brands:

• The Bombay Canteen - Our flagship restaurant in Lower Parel. A love letter to India's regional cuisine, TBC celebrates seasonal ingredients and age-old culinary traditions through a constantly evolving menu that puts Indian food centre-stage.

• O Pedro - A slice of Goa in the heart of BKC. O Pedro blends Portuguese heritage with vibrant coastal flavours, pairing sophisticated food with inventive cocktails in a space that feels like a Goan holiday, every evening.

• Veronica's - The neighbourhood haunt. Great coffee, oversized sandwiches, po'boys, and burgers with a boisterous, welcoming charm that makes every visit feel like coming home.

• Papa's - An intimate 12-seater chef's counter experience in Bandra, named to TIME's World's Greatest Places 2025. Equal parts theatrical and personal, Papa's is a once-in-a-lifetime dinner party every single night.

• Bombay Sweet Shop - A modern reimagination of the Indian mithai shop. BSS blends nostalgia with innovation to create confectionery, chocolates, namkeen, and gifting experiences that are as beautiful as they are delicious. BSS now partners with institutions like Starbucks and Oberoi Hotels, and is expanding pan-India.

Together, we are Hunger Inc. - a team of dreamers, doers, cooks, and storytellers building new-age Indian hospitality, one guest experience at a time.

ROLE SCOPE & OWNERSHIP

• Owns the complete operations of the assigned Hunger Inc. outlet - from FOH service and BOH coordination to financial performance, team management, and guest experience.

• Accountable for the outlet's P&L, brand standards, staff engagement, and guest satisfaction - the single point of accountability for everything that happens within the four walls.

CAPABILITY & BEHAVIOUR

• A natural host and strong operator - leads with warmth, commands respect from both kitchen and floor teams, and knows how to build a culture where both people and the business thrive.

• Commercially sharp and operationally disciplined - tracks numbers with rigour while never losing sight of the guest and team experience that drives long-term performance.

WHO YOU ARE

• Degree in Hotel Management, Hospitality, or Business Administration.

• Minimum 8-10 years of F&B experience, with at least 3-4 years as a General Manager or equivalent in a quality-driven restaurant.

• Demonstrated ability to lead the full operations of a standalone restaurant - FOH, BOH, and administrative functions.

• Strong P&L ownership and financial management capability.

• Exceptional leadership, people management, and team-building skills.

• Deep commitment to guest experience and the ability to create and sustain a culture of true hospitality.

• Comfort with reservation systems, POS platforms, and operational reporting.

• Strong communication skills - able to represent the brand confidently with guests, vendors, and partners.

WHAT YOU'LL DO

As General Manager, you will have overall responsibility for the guest experience, people, operations, and financial performance of Papa’s. You will work closely with Chef Hussain Shahzad and the leadership team to ensure the restaurant consistently delivers an exceptional and memorable experience.

Guest Experience & Hospitality

Own the complete guest journey and deliver warm, personalized, and consistently exceptional hospitality that makes every guest feel genuinely seen and cared for.

Service & Operations

Lead every service and ensure seamless FOH–BOH coordination while maintaining the highest standards of service, hygiene, compliance, maintenance, and operational discipline. Ensure full compliance with food safety, licensing, FSSAI, and operational regulatory requirements.

People & Culture

Build, coach, and develop a high-performing team while creating a culture of ownership, curiosity, warmth, and accountability.

Financial Performance

Take ownership of revenue and profitability, identifying opportunities to improve financial performance without compromising the guest experience.

Brand & Experience

Be a custodian of Papa's personality, working with the Chef and leadership team to continuously evolve the experience without losing what makes Papa’s unique.

WHAT YOU'LL GET

• Competitive compensation benchmarked to industry standards.

• Staff meals while on duty across our kitchens and restaurants.

• Dining privileges across all Hunger Inc. brands.

• Access to structured learning, development, and upskilling programmes.

• A creative, inclusive, and people-first work culture.

• The opportunity to grow within one of India's most exciting and fast-scaling hospitality groups.

• Exposure to some of the most celebrated culinary and hospitality talent in the country.

• Health and wellness benefits (as applicable to the role and level).

Thank you for your interest in joining Hunger Inc.