Medical Assistant

Job Summary:
Medical Assistant I is the entry, developmental and "rst working level of the Medical Assistant Job Family.
Under general supervision in an outpatient clinical setting, the medical assistant performs a variety of routine
administrative, clerical and technical supportive services to assist medical and nursing sta# in the examination
and treatment of patients. Assists with direct patient care procedures and related tasks and performs medical
procedures of a routine nature, as dictated by established clinical procedures. Responsible for clinical duties
such as taking vital signs, giving injections, transporting medications, performing simple diagnostic tests,
collecting specimens, drawing blood, sterilizing and cleaning equipment and maintaining examination rooms
and supplies. Works under the clinical supervision of a licensed physician or as delegated by the physician for
patient care activities, and under the general direction of the designated manager/supervisor. May also be
responsible for some administrative duties.
 

Job Responsibilities :
-Escorts patient to exam room, measures and records vital signs, documents medication, and collects
medication information.
-Prepares patient examination rooms prior to the visit to ensure that proper equipment and supplies are setup for examinations, required procedures, and/or treatments. Cleans exam room following visits.
-Performs procedures, such as phlebotomy, venipuncture, and sterile dressing changes, following established
procedures and completed competencies. Prepares patient for examination or treatment and performs
routine screening tests.
-Assists physicians/providers with sterile and non-sterile procedure set-ups, patient procedures and
examinations. Administers medication by intradermal, subcutaneous, or intramuscular injections, performs
skin tests, venipunctures and other technical supportive services upon the speci"c authorization and
supervision of a licensed physician or nurse. Administers medication following approved procedures and only
after veri"cation of medication and dosage by a licensed person.
-Provides patient education materials.
-Performs routine examination and treatment procedures which may include: applying and removing
bandages and dressings, removing sutures and casts, cleaning wounds and applying medications and
dressings, performing ear lavage, preparing patients for examinations, and disinfecting treatment sites per
specialty approved competencies.
-Pick up medications from Pharmacy; receive medication deliveries from Pharmacy. Per department-speci"c
policy, may place medications into secure storage, including the correct storage location and temperature;
return medications to Pharmacy or prepare medications for return to Pharmacy via courier. Processes
requests for prescription re"lls according to established practice.
-Demonstrates knowledge of the need for secure storage of medications, Demonstrates knowledge of the
correct temperature at which to store drugs, how to identify the correct storage temperature for individual
drugs, the procedure to follow for monitoring storage temperatures and actions to take when the
temperatures are out of range.
-Demonstrates knowledge of growth and development principles, when gathering data and communicating
with infants, toddlers, school age, and adolescent patients - including knowledge of normal vital signs, general
appearance, signs/symptoms of abuse/neglect activity, and mobility.
-Performs the following procedures as directed by Registered Nurse (RN)/Nurse Practitioner (NP)/ Physician
(MD) and records in the medical chart: Audiometric and vision screening, Non-sterile dressing removal and/or
specialty speci"c procedures (i.e. removing splints, crutch "tting).

Skills: Required Skills & Experience:
-Knowledge of medical terminology.
-Knowledge of and/or ability to use the equipment de"ned in the Equipment Competency listing, including
tube system, nurse call box, emergency masks, One-Way Valve for Basic Life Support, suction devices,
automatic BP machine, infant and standing scales, wheelchairs, gurneys, exam table, thermometers, FAX
machine, audiometer, tympanogram, portable oxygen tanks and automated dispensing cabinet for
medications.
-Knowledge of inventory management practices.
-Knowledge of basic process improvement principles.
-Ability to respond in the event of a medical emergency, including BLS, immediate noti"cation of RN/NP/MD,
and access of emergency paging system.
-Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.)
-Ability to perform standard clinical procedures according to established protocols, within the Medical
Assistant scope of work.
-Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions.
-Ability to deal with diverse patient/family interactions.
-Ability to recognize and communicate problems promptly.
-Knowledge of computer systems and software used in functional area.
-Ability to demonstrate customer service skills in interactions with all patients, families and sta#, including high
volume and stressful situations.
-Ability to plan, organize, prioritize, work independently and meet deadlines.

Responsibilities Cont'd :
-Collects and sends specimens to hospital laboratory/appropriate labs for testing per procedure. Follows
guidelines for proper handling of specimens for transport. Provides and documents point of care testing.
-Reports patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic
personnel. Documents clinical information, including patient phone calls and maintains accurate and complete
patient documentation according to medical profession standards;
-Prepares the necessary equipment and supplies for exam. Maintains inventory of supplies in examination
rooms, replenish as required. Maintains clean and orderly exam rooms, hallways and work areas.
-Takes patient's messages and provides directions/instructions to patients according to physician orders and
established guidelines.