Senior Salesforce GTM Business Analyst

Role summary

Strategic, hands-on Salesforce business analyst role bridging GTM leadership and technology execution in a U.S. public-sector environment. The profile must combine deep Salesforce configuration knowledge with discovery, process design, change management, federal-sales understanding and executive-level stakeholder maturity.

Key responsibilities

·         Partner with senior GTM stakeholders such as RevOps and Marketing Operations to align technology with business goals.

·         Own discovery, requirements translation, functional specifications and scalable solution design end to end.

·         Analyze current-state processes, recommend future-state improvements and identify cross-functional dependencies.

·         Perform hands-on Salesforce configuration and enhancements, including Flows, Case Management, Knowledge and Experience Sites.

·         Lead change-management efforts, release planning, executive communication and adoption measurement.

·         Influence technology roadmaps and prioritization based on strategic business value.

·         Act as the U.S.-based bridge between public-sector GTM stakeholders and a broader global business-applications organization.

Core requirements

·         5+ years of progressive hands-on Salesforce experience.

·         Deep Sales Cloud and Service Cloud functionality and architecture knowledge.

·         Hands-on ability to configure Salesforce Flows and automation.

·         Case Management, Service Console, Knowledge Articles and Experience Sites / Communities.

·         Familiarity with data-management tools, iPaaS solutions and AppExchange integrations.

·         Business-systems analysis exposure beyond Salesforce, such as Clari, Gainsight, marketing automation or CPQ.

·         Solid understanding of U.S. federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years and federal ARR/TCV concepts.

·         U.S. citizenship is mandatory.

Preferred differentiators

·         Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant or Service Cloud Consultant certifications.

·         Experience supporting MSP contracts, vendor relationships, budgets and executive briefings.

·         High-growth technology-company experience.

·         Strong change-management and cross-functional roadmap influence.